Director Front Office - Valley River Inn - Eugene, OR

Responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Essential Responsibilities:

• Directs and administers all Front Office operations to include, but not limit Responsible for directing and administering all Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
  
  

Essential Responsibilities

• Directs and administers all Front Office operations to include, but not limited to, guest service and
  
  

registration (check-in/check-out), room inventory and availability, guest service standards and

initiatives, product quality, cost controls and overall profitability, brand marketing initiatives

developed by the revenue team, systems use and management, budgeting and forecasting,

department management, policy and procedure implementation and enforcement and meeting

participation and facilitation.

• Monitors and develops associate performance to include, but not limited to, providing supervision
  
  

and professional development, scheduling, conducting counseling and evaluations and delivering

recognition and reward.

• Monitors and assesses service and satisfaction trends, evaluates, and addresses issues and makes
  
  

improvements accordingly.

• Initiates and implements marketing and up-selling techniques to promote hotel services and
  
  

facilities to maximize room occupancy and overall revenue.

• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and
  
  

policies and knowledge of the local area and events.

• Runs and completes daily reports, analyzes data, and makes decisions based on data.
• Resolves guest issues and concerns to guest satisfaction.
• Recruits, interviews, and trains associates.
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel,
  
  

communication with emergency personnel such as Police and Fire Department.

• Completes tasks or projects as assigned or as required.
  
  

To do this kind of work, you must be able to:

• Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive
• Front Office management experience in a 500+ room hotel with meeting space is preferred, or an
  
  

applicable associate degree with at least 3 years of Front Office management experience is required.

• Specific brand experience/OnQ [PMS - property management] Certification (as defined by
  
  

property), 500+ room experience, and/or previous director level experience preferred.

110-700 Job Description, Director of Front Office RHG Corporate Policies December©2023

• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret established policies.
• Understand government regulations covering business operation.
• Make business decisions based on production reports and similar facts as well as on your own
  
  

experience and personal opinions.

• Deal with the general public, customers, associates, union and government officials with tact and
  
  

courtesy.

• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
• Be available for work evenings, weekends, and holidays.
  
  

Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up

to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking,

hearing.

Environmental Conditions: Inside: Protection from weather conditions but not necessarily from

temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of

the time inside.

Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real

numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions,

percentages, ratio and proportion.

Language Skills: Must have developed language skills to the point to be able to: Read newspapers,

periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed

format and conforming to all rules of punctuation, grammar, diction, and style. Participate in

discussions and debates. Speak extemporaneously on a variety of subjects.

Relationships To Data, People And Things

Data: Coordinating: Determining time, place, and sequence of operations or action to

be taken on the basis of analysis of data; executing determination and/or reporting

on events.

People: Supervising: Determining or interpreting work procedures for a group of

workers, assigning specific duties to them, maintaining harmonious relations

among them and promoting efficiency. A variety of responsibilities are involved in this

function.

110-700 Job Description, Director of Front Office RHG Corporate Policies December©2023

Things: Handling: Using body members, hand tools, and/or special devices to work,

move, or carry objects or materials. Involves little or no latitude for judgment

with regard to attainment of standards or in selecting appropriate tools, objects or

materials.

This job description is not an exclusive or exhaustive list of all job functions thatd to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, brand marketing initiatives developed by the revenue team, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation.

• Monitors and develops associate performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Monitors and assesses service and satisfaction trends, evaluates, and addresses issues and makes improvements accordingly.
• Initiates and implements marketing and up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
• Implements and monitors all corporate marketing programs.
• Ensures associates have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
• Runs and completes daily reports, analyzes data, and makes decisions based on data.
• Resolves guest issues and concerns to guest satisfaction.
• Recruits, interviews, and trains associates.
• Participates in the Property Manager on Duty program.
• Is certified to respond to emergencies, including but not limited to the operation of the Fire Panel, communication with emergency personnel such as Police and Fire Department.
• Completes tasks or projects as assigned or as required. To do this kind of work, you must be able to:
• Bachelor's degree in Business or Hospitality Management with at least 5 years of progressive
• Front Office management experience in a 500+ room hotel with meeting space is preferred, or an applicable associate degree with at least 3 years of Front Office management experience is required.
• Specific brand experience/OnQ [PMS - property management] Certification (as defined by property), 500+ room experience, and/or previous director level experience preferred. 110-700 Job Description, Director of Front Office RHG Corporate Policies December©2023
• Use mathematical skills to interpret financial information and prepare budgets.
• Analyze and interpret established policies.
• Understand government regulations covering business operation.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the general public, customers, associates, union and government officials with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing an activity.
• Complete all assigned tasks, reports, projects etc. in a professional manner and on an on-time basis.
• Be available for work evenings, weekends, and holidays. Physical Demands: Lifting 20 lbs. Maximum with frequent lifting and/or carrying of objects weighing up to 10 lbs. Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations; and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place, and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Supervising: Determining or interpreting work procedures for a group of workers, assigning specific duties to them, maintaining harmonious relations among them and promoting efficiency. A variety of responsibilities are involved in this function.