Director, Food and Retail Services

Experience

• Minimum of 10 years leadership experience in a multi-site, large scale foodservice operation.
• Experience in a service-related area focusing on quality improvement, customer service excellence, contract and vendor management.
• Hospital or health care facility experience preferred.

Education

• Must have minimum of a bachelor’s degree in business management, retail or other related field.

Knowledge, Skills, and Abilities

• Excellent communication, and interpersonal skills.
• Personal organization and time management skills
• Executive stakeholder relationship management
• Personal adaptability, self motivated
• Polished and professional demeanor, high EQ
• High financial and business acumen

Job Responsibilities

• Coordinates and manages the day-to-day operations of the Food Service and Retail group across three hospital facilities and system support center headquarters.
• Executes Food and Retail outlet openings of Arthur M. Blank Hospital, scheduled to open September 2024.
• Assists in development of and executes all parameters set forth in the annual Facilities departmental initiatives and strategies.
• Leads a large team to ensure 24/7/365 Food Service operations for all Hospitals.
• Ensures that department operations are effective, efficient, and delivered at the highest quality standards.
• Manages the hospital food service environment to ensure appropriate regulatory compliance with all authorities having jurisdiction (AHJ), including but not limited to DOT, OSHA, CMMS, and TJC.
• Maintains a safe, enjoyable, and high-quality food service program for patients, visitors, across the system.
• Partners with Quality, Strong4Life, and Clinical Nutrition to ensure the highest levels of safety, quality and customer service.
• Maintains third-party food service contracts at all hospitals and support center headquarters.
• Responsible for ensuring high patient satisfaction scores and implementing initiatives for continuous improvement