Director, Communications

POSITION SUMMARY:

We are seeking a highly skilled and strategic Director of Communications to join our Qdoba team. The ideal candidate will be a seasoned communications professional with a proven track record of developing and executing comprehensive communication strategies within franchised organizations. As the Director of Communications, you will play a crucial role in shaping and maintaining the public image of Qdoba, ensuring effective internal and external communication, and driving engagement with key stakeholders.

KEY DUTIES/RESPONSIBILITIES:

• Build Qdoba’s multi-channel communications strategy aligned with our organizational goals.
• Leads and manages Qdoba Public Relations agency partner.
• Identify key messages and communication channels to grow brand visibility and reputation.
• Develops and manages Qdoba’s editorial calendar aligning various organizational and department communication needs.
• Cultivate and maintain strong relationships with media outlets, reporters, and key influencers.
• Act as a brand spokesperson for the organization and manage media inquiries effectively.
• Develop and execute brand community relations efforts building key relationships with community leaders and stakeholders to develop greater awareness for the Qdoba brand and our values.
• Leads Qdoba internal communications initiatives to ensure consistent messaging across all levels of the organization.
• Leads executive media training including the development of written briefs and taking points for media interview and speaking opportunities.
• Leads both proactive and reactive crisis communication efforts supporting leadership and franchisees in responding to urgent issues while protecting Qdoba’s reputation. Acts as a key decision-maker during crisis situations, providing timely and accurate information.
• Provides strategic guidance to social media team on influencer programs ensuring they align with Qdoba’s brand values, credibly engages consumers, and maximizes campaign effectiveness.
• Develops key performance indicators (KPIs) to measure the success of communication efforts and provides regular reporting on Qdoba communication initiatives.

QUALIFICATIONS:

Education:

• Bachelor’s degree or equivalent, preferably in communications, journalism, marketing, or related field. MBA or related master’s degree preferred.

Experience:

• 8+ years of management experience in communications and/or public relations with a track record of successful strategic planning and execution.
• Excellent written and verbal communication skills
• Strong leadership and team management abilities.
• A self-starter that can thrive in a fast-paced environment, managing multiple priorities.
• Experience overseeing crisis communication.
• Experience working in a highly franchised restaurant organization is highly desired.

REASONABLE ACCOMMODATION:

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Benefits:

• Medical, Dental, Vision, & 401k
• PTO (including vacation and sick)
• Tuition reimbursement

Pay Range: $165,000-$195,000

CA Notice of Collection:

https://www.qdoba.com/notice-of-collection-for-california-employees

Privacy Policy:

https://www.qdoba.com/privacy

QDOBA takes pride in carefully selecting talented people and mixing them together to discover amazing flavors. We value the diversity that all our employees bring to the table and the new flavors they bring to our team. Employment decisions and rewards recognize job accountabilities, business needs, and performance merit without regard to age, gender, race, religious affiliation, Veteran status, sex, gender identity, sexual orientation, disability, or any other protected classification recognized by applicable federal, state, or local law.