Director, Clinical Services

Weekly outpatient therapy isn't always enough, and a trip to the ER isn't the only answer. Patients and their families rely on Compass Health Center when in crisis – every day, we help people overcome depression, anxiety, suicidality, obsessions/compulsions, trauma, chronic pain, and other obstacles in order for our patients to live freely.

About This Role

As the largest provider of PHP/IOP programs and psychiatric services in Illinois, Compass Health Center is one of the fastest-growing behavioral health organizations in the country. We are thrilled to expand our exceptionally innovative and highly distinguished programs that redefine our industry and raise the standard for comprehensive care.

Launched in September 2023, our newest location in Silver Spring, MD, is home to top local talent in behavioral health care. This interdisciplinary team of trailblazers is building our adolescent, and adult programs from the ground up alongside the leadership of well-established clinicians and doctors working in PHP/IOP behavioral health care for the past decade.

As we continue our journey at our Silver Spring facility, we are seeking an experienced Director of Clinical Services to lead our clinical programs. In partnership with the rest of the Silver Spring Leadership Team and reporting to the Vice President and Site leader, this individual will play a key role in building and shaping a strong culture of clinical excellence at the location, while offering direct coaching and development to our team. Our programs will serve patients across a variety of diagnoses including Mood/Anxiety, OCD/Complex Anxiety, Trauma, and Substance Use.

What You’ll Do:

• Oversee clinical services for all partial hospital and intensive outpatient programming at the site.
• Provide direct managerial oversight to clinical staff including, but not limited to, primary therapists and family therapists.
• Lead and assist with other staff and services as needed.
• Provide clinical supervision
• Work collaboratively with site leadership to identify hiring/staffing needs and participate in the interviewing and hiring process
• Ensure new clinic staff receive proper training, support, and coaching
• Conduct employee performance appraisals and provide feedback to facilitate professional growth and competence.
• Lead the day-to-day execution of clinical service delivery including the admission, treatment, and discharging of patients in accordance with Compass standards of care
• Managing program paid time off to ensure adequate staffing patterns
• Managing Program Intake schedule with assistance from VP
• Responding to clinical crises as needed and coordinating response of others
• Oversees the implementation of program material and curriculum
• Participate in community outreach and other activities to increase awareness of Compass programs and services.
• Directing and coordinating clinical services including frequent communication and collaboration with team members via rounds, EMR notes, emails, and face-to-face communication
• Participating in professional development activities
• Provide direct patient care as needed, collaborating closely with clinical center of excellence to ensure appropriate clinical protocols are implemented
• Lead continual process improvement initiatives to enhance care delivery and in support of Compass organizational goals

Who You Are:

• Licensed Doctorate Level Psychologist, Masters Level Clinician with clinical license, or a postgraduate degree in a healthcare field
• Licensed to provide supervision in designated field upon hire or obtained within 6 months of hire
• Experience developing and managing programs and clinical teams
• Experience in understanding and utilizing data to drive improvement in clinical operations and key performance initiatives
• Experience supervising therapists, both licensed and seeking licensure
• Knowledge and experience utilizing CBT, ACT, DBT, ERP, CPT, and Motivational Interviewing, in both individual and group settings among other effective and efficacious treatments
• Preferably, supervisory experience in a program
• Experience with patients in crisis
• Excellent time management skills, ability to juggle multiple demands simultaneously in a fast paced and changing environment
• Supervisory experience in a behavioral health intermediate (partial hospital and/or intensive outpatient) level of care or higher.

We know job descriptions can be intimidating, so if this sounds like an opportunity for you, please don't hesitate to apply!

Who We Are

Compass Health Center is a recognized leader in crisis-level mental health, bringing passion, connection, and patient-centered care to the Partial Hospitalization and Intensive Outpatient space (PHP/IOP). Based in Chicagoland, we serve hundreds of patients every day, ranging from ages 5 through adulthood, in our onsite facilities or through our flourishing virtual programming. Compass fills a critical gap between outpatient and inpatient care through an intermediate level of Behavioral Healthcare.

A few more things we want you to know: our values are super important to us, and hopefully will be to you, too. Cultural humility, teamwork, continuous improvement, connection, patient centered care, passion, innovation, and agility should be your power sources. Joining Compass is an opportunity to feel fulfilled through a joint mission towards healing our communities.

Benefits & Perks

We know that you will be dedicated to your purpose here. We look at that investment as a two-way street. We are proud to offer plenty of space for growth, and opportunities to pursue continuous development within our organization.

For eligible positions, our other benefits include: comprehensive medical/dental/vision plans, 401k program with company matching, generous PTO (including competitive parental leave after 1 year of employment), and continuous training through CEU seminars and volunteering opportunities.

What���s Next?

Compass is committed to cultivating diverse and dynamic teams who exude passion for their craft, so whether or not you check all the boxes, we encourage you to apply – we’d be grateful to hear from you!