The Director of Clinical Education and Training is responsible for the development, implementation, delivery and management of clinical education programs for Alliance Health Plan. This role is accountable for overseeing the development and implementation of course content and curriculums to train and update skills and knowledge of clinical staff. This includes the educational components of care management orientation and clinical competencies related to care management delivery.
The aim of this role is to develop a competent, efficient, and productive clinical facing workforce comprised of employees who are fully engaged in performing their responsibilities. This position will facilitate inter-departmental workgroups and interact with various stakeholders to ensure all course material is aligned with Alliance’s standards and all the regulatory and contractual requirements.
This is a full-time remote position. The successful candidate must reside in North Carolina and be willing to come onsite for meetings at the Home office (Morrisville, NC) as needed.
Responsibilities & Duties
Program Development, Implementation and Monitoring
Design and implement clinical education strategies to enhance and optimize learning experience for clinical staff
Create methodology for skills and competencies assessments and gap mitigations for clinical staff
Spearhead the process for obtaining CEU accreditation for the organization; maintains all the necessary requirements related to the accreditation
Assure alignment between trainings curriculum and contractual, regulatory and legal requirements
Collect and analyze data from stakeholders to determine best practices for education programs
Provide input to strategic decisions that affect the functional area of responsibility
Proactively identifies risks and gaps and facilitates mitigations, resolution, tracking, and communication strategies to stakeholders and cross-functional leadership
Ensure trainings includes opportunities for participants to actively engage in the training process
Design trainings that are usable and accessible
Evaluate trainings, and use the evaluation results to drive improvements
Oversee the clinical learning management system as necessary
Communication and Support
Provide follow-up support to training participants
Create standardized documents based on departmental needs and trainings, aligned with Alliance’s established standards
Ensure that trainings provides participants with an opportunity to assess what they have learned
Creates, maintains, and controls a library of educational slides and resources
Project Management
Project manage multiple initiatives by defining the scope, risk identification, resource allocation, cost-benefit analysis and facilitation based on established project management techniques
Develop, maintain, and monitor a process for tracking proper version control of all educational materials
Will resolve escalated issues arising from operations and requiring coordination with other departments
General
Perform employee reviews and provide feedback on their performance to help motivate their dedication to professional goals
Provides oversight and day-to-day guidance to staff in the department
Oversee the department’s compliance with legal and compliance policies, guidelines and standard
Ensure that the department staff maintains their certifications requirements as necessary to their role
Provide input into developing the budget
Minimum Requirements
Education & Experience
Bachelor’s degree in healthcare, education or related field and five (5) or more years experience with academic programs, including a minimum two (2) years in an integrated health care environment. Adult learning/education and Integrated health plan experience is required.
Master’s degree in healthcare, education, or related field strongly preferred
Lean Six Sigma Certification preferred
Knowledge, Skills, & Abilities
Adult learning/adult education methodology and experience
Experience in a fast paced, integrated health care environment
Experience with an array of educational technology and active learning methodologies including learning management software (LMS)
Expert in Microsoft Office Suite
Excellent verbal and written communication skills
Proven ability to lead by influence
Managerial experience
Highly self-directed, reliable and accountable
Salary Range
$98,800.00-$128,440.00/Annually
Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.
An excellent fringe benefit package accompanies the salary, which includes:
Medical, Dental, Vision, Life, Short and Long and Short Term Disability
Generous retirement savings plan
Flexible work schedules including hybrid/remote options
Paid time off including vacation, sick leave, holiday, management leave
Dress flexibility
Seniority level
Not Applicable
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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