Director, Client Success, Telemedicine - Remote

Employer Industry: Healthcare Services

Why Consider This Job Opportunity

• Competitive benefits package including medical, dental, and vision insurance
• 401(k) retirement savings plan with a company match
• Self-managed PTO plan
• Virtual work-from-home opportunity with limited travel requirements
• Opportunity for long-term partnerships and expansion
• Focus on exceptional customer service and relationship building
  
  

What To Expect (Job Responsibilities)

• Act as the main point of contact for client concerns and needs
• Strengthen client relationships and identify barriers to service utilization
• Coordinate the implementation of new Telemedicine services with internal teams
• Collect and share client feedback with the clinical team
• Facilitate progress update calls with clients and maintain accurate client records
  
  

What Is Required (Qualifications)

• Bachelor's Degree in business administration, healthcare administration, or similar field
• Proficiency with Microsoft Office Suite and Salesforce
• 3-4 years' experience in healthcare operational management in a client-facing capacity
• Execution of organizational change management tactics
• Strong interpersonal skills and ability to handle sensitive situations
  
  

How To Stand Out (Preferred Qualifications)

• Experience working with healthcare operational management
• Strong communication skills and ability to work well in a team
  
  

#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #TrainingProvided

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