Director, Career Center (Temp)

Job Title: Director, Career Center (Temp)

TEAM: National Career Center

REPORTS TO: Monica Clem, Vice President, Career Center

APPLICATION DEADLINE: 11:59pm ET on July 12, 2024

LOCATION: Flexible/Remote

What You’ll Be Responsible For

You will assist in managing user support operations for enterprise Career Center digital technology products such as the job board (PeopleGrove) and Alumni Hub (uConnect). You will serve as a point of contact for staff and alumni users and facilitate a positive proactive and responsive staff and participant user experience with Career Center offerings and digital technology. You will assist with content creation and maintenance for the Alumni Hub (uConnect) and other Career Center digital platforms, and partner with cross-functional teams to assist with content management and digital user support needs.

This is a highly collaborative and cross-functional role that requires a high degree of interpersonal acumen and strong communication skills, with an orientation toward teamwork. You’ll most often support digital initiatives through direct operations, including creating and managing forms, managing our user support systems, and monitoring our range of digital communication tools (Slack, Outlook, etc.) to promptly respond to questions and requests. The goal is to ensure that programs, resources, digital tools, events, and other initiatives offered through the enterprise Career Center are managed effectively and efficiently to create a positive, engaging experience for our participants and stakeholders while our director is on parental leave.

This is a temporary, part-time position that is anticipated to last from mid-August 2024 through early January 2025; approximately 15-20 hours per week.

WHAT YOU’LL BE RESPONSIBLE FOR:

Operations and Logistics (60%)

• Manage daily operations of the Alumni Hub, including reviewing, editing, creating, and publishing content, processing intake forms and responding to inquiries.
• Assist in the resolution of alumni and staff user support requests using career technology systems (i.e., Jira, PeopleGrove).
• Assist with operations and logistics for career/talent programs and events.
• Update data systems (TFACT/Salesforce) when necessary, including with participation information, engagements, updated user information, etc.
  
  
  

Participant Communications and Support (30%)

• Engage in responsive communication with staff and participant users of alumni/career digital resources through email, Slack, and other digital platforms.
• Oversee and manage relevant Career Center user support inboxes.
• Contribute toward the development of a range of Career Center tools and resources, including resume/interview materials, website content and relevant resources, and update TFA communications channels when new resources are available.
  
  
  

Organization and Team-Wide Contribution (10%)

• Collaborate with other teams and regional partners as needed to support ongoing content development for the Alumni Hub and ensure that alumni user support requests are managed appropriately.
  
  
  

A WEEK IN THE LIFE

Over the course of any week:

• Resolving technology/help request tickets in the Jira system.
• Updating the Alumni Hub (uConnect) with new fellowships, events, resources, etc.
• Publishing updated content and removing outdated content on the Alumni Hub.
• Reviewing new intake form entries and distributing responses to the appropriate internal contact (i.e., discount provider).
• Answering staff questions in Slack and email, directing staff to relevant resources.
• Managing distribution of Career Center communications, collaborating with other teams to coordinate newsletter, email sends.
• Updating the Career Center calendar with new information as it comes in from regions (i.e., new events/program dates).
• Proofreading updated career resources (i.e., resume guides) and outgoing communications.
• Review and approve new user requests on the job board and other systems.
• Collect data and update participation information in TFACT.
  
  
  

Your Experience

• Bachelor’s degree preferred.
• Minimum of 4 years of experience in a college or university career center, alumni services center or similar role required.
• Experience operating and maintaining career technology platforms is required, ideally including providing direct user support.
• Experience developing career content and resources.
• Experience supporting career-related strategic plans, operations, programs and initiatives.
• Experiencing using data systems, including Salesforce.
• Proficient with data collection and entry.
• Proficient with branding/marketing and social media, and experience using Canva and LinkedIn professionally.
  
  
  

BONUS (preferred Qualifications)

• Earned credential in the field of career development/services and/or project management that requires demonstration of competency, hours of verified experience and a knowledge/skills assessment preferred. May include: CCSP, CCC, CPCC, CMCS, GCDF, BCC, LPC, PMP or another relevant credential.
  
  
  

Skills

• Career resource design and development.
• Exceptional customer service skills and orientation.
• Excellent writing skills and verbal communication skills; Ability to tailor approach toward the perspective of others
• Exceptional strategic and critical thinking skills; Make connections between workstreams and understand how they intersect.
• Comfortable with ambiguity and evolving/emergent strategy; has an entrepreneurial mindset.
• Comfortable with ambiguity and evolving/emergent strategy; has an entrepreneurial mindset.
• Ability to collaborate with others; strong teamwork skills.
  
  
  

THE CAREER CENTER TEAM

We believe that educational equity is possible through the collective impact of our corps members, alumni, and the communities in which they live and work. The Career Center team provides access to career resources, talent matching supports and partnerships that accelerate the career development and advancement of alumni in careers that are critical to educational equity and offer meaningful impact to our partners and communities.

ADDITIONAL INFORMATION:

The applicable hourly rate for each U.S.-based role is based on where the employee works and is aligned to one of 3 tiers according to a cost of labor index in that geographic area. Starting pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected hourly rate for this role is set forth below. This rate may be modified in the future.

• Tier A: $37.69
• Tier B: $41.11
• Tier C: $44.52
  
  
  

You can view which tier applies to where you plan to work here. If your location is not listed, please click here for additional total rewards information.