Director, Care Delivery

Our Story

Complex conditions like COPD and congestive heart failure (CHF) are incredibly challenging to manage. People who are already struggling with isolation and the burden of these conditions become increasingly frustrated and disengaged, eventually falling through the cracks and landing in the ER. This cycle perpetuates poor health outcomes and excessive medical costs.

At NuvoAir we believe people deserve a better healthcare experience.

Our team embraces the challenges that others can’t or won’t - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

Living our Company Values

• Patient obsessed: Every decision is made with our main focus in mind - improving the lives of patients
• Act like an owner: Ownership means we speak up, share ideas, give feedback, and are all accountable for growth
• Focus on what matters: Creating meaningful solutions to challenging healthcare problems requires simplicity, clarity, and using our unique leverage
• Build to learn: Failing courageously is a virtue that drives learning and stems from an innovative spirit
• Practice confident humility: We aim to hold ourselves to the highest standards of humility, curiosity, transparency, and personal development
  
  
  

MUST BE WILLING TO COMMUTE TO OUR OFFICE IN BOSTON, MA multiple times a week.

What you’ll be responsible for :

• Driving key performance indicators focused on patient engagement and ensuring patients leave only after achieving their goals
• Monitoring patient churn and enhancing the patient experience across all clinic interfaces: backend, care team-facing, and patient-facing
• Collaborating closely with Product and Engineering teams to develop and refine clinical tools and systems
• Innovating operations and automating processes to improve scale and patient satisfaction, avoiding unnecessary team expansion
• Ensuring an intuitive user experience with streamlined onboarding, clear medical documentation, straightforward lab work procedures, and transparent communication about insurance and treatment plans
• Overseeing automation to maintain growth, including proactive clinical requests and comprehensive patient check-ins
• Automating team workflows, planning, and monitoring daily operations to guarantee smooth implementation and continuous process improvement
• Supervising staff, fostering an engaged workplace culture, and maintaining efficient internal communications
• Managing clinical outcomes, provider network capacity, and operational efficiencies
• Evaluating performance through data analysis, gathering patient feedback rigorously, and adjusting services to enhance customer satisfaction
  
  
  

This may be a fit if you have:

• Preference for High-Growth Startup Environment: Thrives in the fast-paced, dynamic context of a high-growth startup
• Virtual Care Proficiency: Must have substantial experience in virtual care delivery
• Automation Obsession: Demonstrates a strong commitment to automating processes to enhance efficiency
• Team Building Experience: Proven track record in building and managing high-performance teams
• Systems Thinking: Exceptional ability to design and implement effective systems
• Complex Project Management: Highly organized and adept at handling multiple concurrent projects
• Proven Problem-Solving Skills: Experienced in engaging with significant challenges and excelling in new areas
• Commitment to Transparency: Values and practices open communication and transparency
• Clinical Environment Knowledge: Familiar with clinical operations and reimbursement issues
• Policy Understanding: Knowledgeable about relevant state and federal healthcare policies
• Analytical and Improvement Skills: Skilled in data analysis, understanding performance metrics, and committed to continuous quality improvement
  
  
  

#BI-HYBRID

You’ll love us because:

• Mission driven culture that’s recognized by “Best Places to Work” awards
• A global, diverse team that works hard without taking ourselves too seriously
• Competitive salary - an annual market rate review ensures our compensation bands align with Series A market salaries
• Flexible work environment
• Unlimited PTO - take time to recharge when you need it
• Equity that’s venture-backed by top, global VCs - when we win, we win together
• Medical, Dental, and Vision benefits - so you can take care of yourself and your family
• Retirement plan + company match
• Annual Learning & Development stipend - your professional growth is important!
  
  
  

Building a diverse team is critical to our success:

At NuvoAir, building a diverse team isn't a lofty statement or goal, it's a necessity, and it's something we actively practice and talk about. We do not tolerate discrimination or harassment based on race, color, age, religion, sex, gender, disability status, sexual orientation, gender identity or expression, or any other basis covered by appropriate law. NuvoAir will provide reasonable accommodations for qualified individuals with documented disabilities.

What to expect from our interview process:

Our team’s impact is felt globally as we help patients with cardiopulmonary diseases better understand and manage their health. Every member of our team adds value as we work towards a better healthcare experience for all. Because of this, it’s not enough that we hire mission-oriented people who are self motivated. We also need to grow a team that aligns with our company values (listed above!) and who will be successful in startup life… it’s not for everyone and that’s okay!