Location: Remote - but preference for a candidate in LA, SF, or NYC
We are looking for a mission-driven, quantitative thinker who is keen on helping drive insights on Tia’s business performance. Tia’s Business Operations team works closely with teams across the organization, and helps serve as the glue to elevate performance wins and risks to Tia’s leadership team. You will develop a deep understanding of Tia’s metric performance, answer critical questions about our business through in depth analytics, and help drive Tia’s growth projections.
The individual in this role will want to be more than consultative, they will seek to ‘roll up their sleeves’ and support operating teams with implementation as a key business partner. The individual in this role will thrive on quick analysis, fast decision-making while effectively bringing others along, have a nack for “herding cats” and will be highly effective at holding team members accountable to achieving determined outcomes.
The best person for this role will love experimenting towards impacting outcomes – will have a penchant for designing quick, testable strategies - gaining data to support the hypothesis and then making “lean in” / “lean out” decisions.
Business Planning & Strategy
Partner with leadership team to develop and track against Tia’s ongoing OKRs
Collaborate with leaders across critical teams (Marketing, RCM, etc) to maintain a clear picture on progress against business goals, highlighting key risks on initiatives
Metrics Reporting & Analysis
Create and iterate on models for Tia’s key business drivers- such as membership acquisition, appointment utilization, and revenue. Build easy to understand models that can be provided to team’s across the org to understand financial performance.
Own the entire picture of Tia’s business -- evaluate Tia’s business targets and our performance against it on an ongoing basis
Perform ongoing analysis as it pertains to Tia’s business metrics, operational shifts, and performance trends
Revenue Strategy and Pricing
Become an expert on Tia’s revenue performance across markets and service lines
Own Tia’s monthly revenue reporting and the corresponding analytics based on revenue performance
Serve as a strategic partner to drive insights on Tia’s revenue strategy across member acquisition and service line utilization
Abilities & Skills
Highly analytical, quantitative
Strong operational / process orientation
Ability to cross-functionally partner to drive outcomes
Strong “user” mindset - ability to prioritize patient experience and outcomes even while driving revenue collections
Strong ability to synthesize big picture trends while maintaining an exceptionally crip picture of the details of “how it works”
Concise and effective communicator
Qualifications
At least 6-8 years of working experience
Preference for an individual from consulting or product management background
Experience building financial models and business cases a plus
Experience in healthcare strategy / operations and awareness of RCM / payor related revenue collection processes is a must
SQL, Excel skill set required; experience working in Tableau a plus
About Us
Founded in 2017 by Carolyn Witte and Felicity Yost, Tia is the modern medical home for women. We are trailblazing a new paradigm for women’s healthcare that treats women as whole people vs. parts or life stages. Blending in-person and virtual care services, Tia’s “Whole Woman, Whole Life” care model fuses gynecology, primary care, mental health and evidence-based wellness services to treat women comprehensively. By making women’s health higher quality and lower cost, Tia makes women healthier, providers happier, and the business of care delivery stronger — setting a new standard of care for women everywhere.
Tia has raised more than $132 Million in venture capital funding to date, including a recent $100 Million Series B investment, one of the largest early-stage rounds ever for a healthcare company focused on women. Tia has ambitious plans to scale its “whole-woman, whole-life” model to more than 100,000 women by 2023. We’ll do this by growing virtual and in-person operations in existing and new markets while expanding its service lines to care for women throughout their entire lives -- from puberty to menopause. Since launching in 2017, Tia has grown to serve thousands of women aged 18-80 with blended in-person and virtual care in New York City, Los Angeles, Phoenix and soon San Francisco.
We’re building a world class team to reimagine women’s healthcare. We’re an interdisciplinary team of clinicians, researchers, designers, technologists and operators who have seen firsthand how broken the healthcare system is for women. We’re united by a powerful mission to enable every woman to achieve optimal health, as defined by herself, as well as a shared set of values and principles that define our business, products, and culture.
Tia is building a culture of excellence — in people, process and product. This is our northstar value ;
What is excellence, exactly?
Excellence about constantly elevating yourself, it is the process of constantly striving to perform to the best of your abilities, and identifying your top potential through constant learning, experimentation and evolution. Excellence is not about achieving perfection, as that insinuates a pinnacle. Instead, in our terms, excellence is about the pursuit of constant improvement. We’re looking for people who want to go on that hard journey of constantly setting new personal records, and organizational records.
We practice excellence at Tia by demonstrating the following types of behaviors: We chose (and actively choose) excellence as Tia’s highest order value because it crystalizes into one word several behaviors that we hold dear, specifically:
A drive to constantly improve through experimentation , reflection. and an insatiable growth mindset — said another way, we’re energized by the possibility of invention, innovation, and iteration
Being present in and grateful for the journey — not just the goal line. Perfection is static. Excellence is a process (more on this important distinction below)
Asking why, then why again — because accepting “this is just the way it is” is not good enough
Grit & perseverance — a maker mentality that involves “rolling up your sleeves”, but also deep care for oneself and for others
A commitment to uncovering talents to unlock “rock star” potential across every individual
Furthermore, excellence reflects the “bigness” and the “boldness” of Tia’s mission and vision — a world in which every woman can achieve optimal health, as defined by herself.
Said another way, Tia’s mission is NOT to make healthcare incrementally better for women. Instead, we’ve intentionally set out to create a fundamentally new paradigm for modern women’s healthcare that’s truly excellent . We believe that creating a company that operates in a culture of excellence will manifest in our product. Reaching this goal is not an overnight pursuit or a “one and done.” We have not and will not “get it right” with the first swing. Rather, this higher order goal is a moving target — one we have not and will not ever fully “achieve.” By design, we will never be “done” with this work, but instead, we will be continuously in pursuit of our mission. It is this continuous pursuit — the journey, not the finish line — that truly embodies excellence.
This position may require attendance at company and team off-sites and is subject the Company’s vaccine requirement, as permitted by law and subject to reasonable accommodation.
Tia is an equal opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ+ community to apply.
If you are committed to collaborative problem solving, creating high-quality and user-centric products, and want to make waves in women's healthcare, join us!
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet and Hospitals and Health Care
Referrals increase your chances of interviewing at Tia by 2x