Our Digital Stylist are responsible for image consulting, curating personal style and consistently providing white glove service to the elite clientele of The Webster. Through passionate fashion expertise, our Digital Stylist are responsible for increasing customer conversion and retention, driving business revenue, introducing new customers to The Webster and creating brand loyalty
Essential Duties
Acquire a strong knowledge of online trends within the personal shopping sphere
Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer experience
Work with the Styling team to strategize and collaborate innovative ways to grow the business
Constant awareness of client activity; avert probability of lapsed customers by strong and engaging communication tactics
Enhance the client’s experience using high technology such as utilizing a variety of editing tools as well as different computer software’s to achieve this goal
Foster strong communication between teams to stay updated with different trends and current client behavior
Incorporate high potential clients to the team as well as be up to building client spend in an appropriate and elegant manner
Be responsive to client inquiries very efficiently and responsibly providing updates, results and/or solutions to queries
Consult clients regarding fashion trends and their individual needs
Drive revenue through customer acquisition, retention, growth and satisfaction
Optimize the customer service experience through personalized, high-touch service
Develop, foster, and maintain personal relationships with clients
Work cross-functionally with other departments to maximize the effectiveness of The Webster customer experience
Qualifications
Bachelor’s Degree or Equivalent Industry Experience
Self-starter and confident decision maker
Excellent brand, client, and product awareness; ability to apply this knowledge to a client’s needs and wants
Experience in personal shopping, customer service and luxury fashion
Always strive to raise the bar in terms of driving revenue as well as improving and elevating customer experience
Strong interpersonal communication skills and ability to maintain strong relationships with clients and team members
Superior English verbal and written communication skills; written and spoken fluency in a foreign language is advantageous
Additional responsibilities may be assigned at the discretion of leadership
Seniority level
Entry level
Employment type
Full-time
Job function
Design, Art/Creative, and Information Technology
Industries
Retail Luxury Goods and Jewelry
Referrals increase your chances of interviewing at The Webster by 2x