Digital Services Tech -- Location: Hartford, CT (Remote Position)

Job Title: Digital Services Tech

Location: Hartford, CT (Remote Position)

Duration: 12 months

Job Description

Training At least 3 years of measurable experience in the following:

Training and Education: Bachelor's degree in Education, Instructional Design, Communications, or related field.

CMS Proficiency: Minimum 3 years of experience working with Sitecore or similar content management systems.

Training Delivery: Proven track record in delivering effective training programs to diverse audiences.

Content Development: Demonstrated expertise in developing content strategies and creating high-quality training materials.

Vendor Management: Experience in liaising with vendors to ensure compliance with training standards and practices.

Project Management: Strong project management skills, including the ability to prioritize tasks and meet deadlines effectively.

Analytical Skills: Proficiency in analyzing training effectiveness and making data-driven improvements.

Communication: Excellent verbal and written communication skills, with the ability to convey complex concepts in a clear and concise manner.

Knowledge, Skills, And Ability

• CMS Knowledge: Thorough understanding of Sitecore or a comparable content management system (CMS), including advanced proficiency in content creation, editing, and administration. Ability to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.
• Content Development Skills: Strong background in content development, with the ability to create engaging and effective training materials tailored to diverse learning styles and audiences. Proficiency in crafting clear, concise, and persuasive content that aligns with organizational goals and user needs.
• Training Delivery Skills: Proven track record in delivering engaging and interactive training sessions, workshops, and seminars. Ability to communicate complex concepts in a clear and understandable manner, facilitate hands-on learning experiences, and provide ongoing support and guidance to trainees.
• Technical Skills: Familiarity with project management tools and software commonly used in training and content management environments, such as Microsoft Office Suite, Teams, Jira, or similar platforms. Ability to leverage technology to enhance training delivery, track progress, and collaborate with team members effectively.
• Analytical Abilities: Strong analytical skills, including the ability to assess training effectiveness, gather feedback, and measure learning outcomes. Proficiency in using data and analytics tools to identify areas for improvement, optimize training programs, and drive continuous learning and development.
• Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information and concepts in a clear, concise, and accessible manner. Strong interpersonal skills, including the ability to build rapport with trainees, foster a positive learning environment, and address questions and concerns effectively.
• Adaptability and Flexibility: Ability to adapt to changing priorities, requirements, and technologies in a fast-paced training environment. Comfortable with ambiguity and able to quickly learn new skills and techniques to meet evolving training needs and challenges.
• Collaborative Approach: Team player with the ability to collaborate effectively with cross-functional teams, subject matter experts, and stakeholders. Experience in fostering a culture of collaboration, knowledge sharing, and continuous improvement within a training or organizational setting.
• Service-Oriented Mindset: Genuine passion for supporting the professional growth and development of others. Commitment to delivering high-quality training experiences that empower individuals to succeed in their roles and contribute to organizational success.