Sr. Digital Product Manager (Omnichannel Strategy)
Are you looking for a place where you can bring your experience and support the technology lifecycle of complex new digital products, features and enhancements from conception, requirements gathering, product specification, implementation review, and release?
Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.
Overview:
We're seeking an experienced Senior Product Manager to lead the development and implementation of our omnichannel strategy across websites, mobile apps, call centers, and franchise locations. This role is crucial in creating seamless customer experiences and driving business growth through integrated digital and physical touchpoints.
Bring Your Experience And Be Empowered To Innovate.
As a Sr. Digital Product Manager on Digital Technology team, a typical day for you will include:
Develop and execute a comprehensive omnichannel strategy
Lead cross-functional teams to implement omnichannel initiatives
Analyze customer data to identify opportunities for channel integration
Define and track key performance indicators for omnichannel success
Collaborate with marketing, sales, and operations teams to ensure consistent customer experiences
Manage product roadmaps for digital platforms and technologies
Stay current with industry trends and emerging technologies in the omnichannel arena
Bring Your Skills And Be Inspired To Achieve Success.
Experience:
8+ years of product management experience, with a focus on omnichannel strategies
Strong understanding of e-commerce, mobile apps, and retail operations
Experience with customer journey mapping and user experience design
Excellent analytical and problem-solving skills
Strong leadership and communication abilities
Education:
Bachelor's degree in Business, Computer Science, or related field; MBA preferred
Schedule / in-office requirements:
Hybrid model aka in office 2-3 days a week
Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Consumer Services
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