SketchDeck is building the model for the next generation of creative agencies. Through a combination of technology, partnership, and a global talent community, SketchDeck gives marketers access to quality creative on demand. We work with clients from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.
At SketchDeck, our global community is united by our values. Together we commit to:
Work as a team
Push boundaries
Act with humility
Take ownership
Have heart
As a remote-first company, these core values serve as the operating principles for our daily behaviors. They are more to us than a few feel-good mantras. Being a SketchDecker means you hold yourself and others accountable for preserving and progressing our culture.
As the Digital Services Leader, you will play a critical role in growing our :$3.5M/year digital service to a target of $10M/year over the next three years. You will oversee and expand our digital practice team, ensuring operational excellence across digital marketing campaigns, website design and development, and email. Reporting to the Founder & SVP of SketchDeck, you will lead a team comprising a Director of Digital Services, two Project Managers, a Lead Developer, a Design Director (30%), and freelance Designers & Developers.
Success in this role will come from:
Set the vision & manage the overall digital practice [30%]
Oversee team P&L and regularly report performance to leadership
Develop scalable strategies aligned with our operating values to achieve 10x growth over five years
Direct the overall strategy for digital services, including project focus, platforms, and staffing
Manage revenue pipeline, addressing capacity gaps and overflow
Align team hires with growth and profitability goals
Manage partner agencies and freelancers for specialized skills
Lead coaching and performance management to enhance team capabilities
Ensure client ROI and satisfaction to drive referrals and repeat business
Ensure collaboration across SketchDeck teams & functions, including creative impact & project success teams
Share thought leadership with our team and clients
Leading client communication, strategy and some project management on our largest digital projects, ensuring quality, timing, client satisfaction & profitability [30%]
Understand client goals and build solutions that exceed expectations
Create strategies to increase the ROI of digital assets (e.g., SEO performance, conversion)
Ensure high-quality, usable project deliveries that exceed industry standards
Proven business development & client communication / relationship skills
Wide industry knowledge (e.g. understand popular frameworks, website trends, etc)
An understanding of user-experience, digital design, and front-end development
Knowledge and experience of Wordpress and Webflow (the current platform for website development) is a big plus, with the ability to recommend and adapt to other CMS and platform needs based on client requirements
Strong understanding of website KPIs
Ability to multi-task and prioritize in a fast-paced and dynamic work environment
Strong creative and design sense - you know what good design looks like!
Benefits
We pride ourselves on being a great place to work. By joining the team, you will get: