KYC Hospitality is the global technology ecosystem for Hotels, focused on revolutionizing the archaic workflow that has plagued the industry for decades as well as introducing AI-focused systems to enhance every aspect of the Guest experience.
Our team includes Founders and Executives of most of the major Hotel brands including Four Seasons, Fairmont and Intercontinental. We are funded by several of the world’s most iconic investors as well as highly respected Silicon Valley investors.
ROLE OVERVIEW
The DevOps engineer will be responsible for leading our DevOps, AWS, CI/CD, Deployment, Monitoring, Logging, and related efforts, to comprehensively manage our large and complex hotel management platform.
This role’s focus will be to manage, automate, secure, and scale both our AWS infrastructure and our internal development, deployment, and testing platforms.
Our DevOps engineers need to be very detail-oriented, with organizational and problem-solving skills, plus the ability to communicate clearly with all departments, from engineers to the CEO.
Responsibilities
Lead our DevOps efforts
Manage, monitor, and automate our multi-region AWS infrastructure
Improve and manage our CI/CD, testing, and deployment systems
Update and maintain our multi-tenant deployment tooling
Work with software engineers to improve their tools and processes
Work with QA engineers on test environments, data, and tooling
Expand our observability systems and educate engineers on their use
Continually improve our security, reliability, and scaling capabilities
Recommend improvements in all DevOps areas
Maintain updated knowledge of industry trends and advancements
WHO WE ARE LOOKING FOR
Qualifications
Extensive experience in AWS infrastructure, including Automation & Monitoring
Experience with logging, monitoring, and APM/RUM platforms such as Datadog
Experience building and maintaining CI/CD systems
Experience with testing platforms, data, and tooling
Experience in securing AWS and web applications
Experience in SOC2 and best-practice operations environments
Experience in infrastructure-as-code, especially Terraform
Experience working with software and QA engineers
Required Skills & Experience
Minimum 5 years in DevOps roles
Minimum 5 years AWS experience
Minimum 2 years managing logging & monitoring tooling
Exceptional attention to detail
Excellent analytical and problem-solving skills
Good documentation with excellent oral and written communication skills
Continued interest in learning new tools, techniques, and technologies
Helpful Skills & Experience
Hotel experience
Multi-Tenant Test Data & Scenarios
Datadog experience
Terraform experience
Load testing
Character
We’re a tight-knit team. Every one of us genuinely loves what we do; we love KYC and we’re in this to win for the right reasons- we want to create a happier world through happier travelers and yes, we each have our unique set of life goals that we hope KYC can enable us to achieve. Most importantly, we are a team that places utmost priority on mutual respect, kindness and empathy. We have zero tolerance for disrespectful and inappropriate behavior, crass language, laziness, lack of integrity, racism, ageism, sexism or any other kind of negative -ism you can think of. If you’re looking for the kind of infamous “perks” that come with some Silicon Valley companies like sponsored binge drinking, illicit behavior encouragement, “bro” mentality, cutting corners in your work- we are not the right company for you. We’re searching for decent human beings who believe in good old fashioned hard work and earning success through ethical behavior. We respect people who have strong beliefs but who can communicate their thoughts and ideas respectfully and thoroughly AND are humble enough to admit when they’re wrong or that a colleague’s method may be better.
Passion For Luxury Hotels and Travel
You must have a fundamental grasp of the business of luxury hotels and luxury brands or at the very least, have a huge desire to learn about this and be able to do so quickly by working closely with our CEO. You must love travel (though your position does not require traveling) and understand why travelers are willing to pay exorbitant amounts for certain luxury hotel and travel experiences.
Passion for Food
You must love food. If you don’t have a huge passion for food, you probably won’t get along with any of us.
COMPENSATION & PERKS
DevOps Engineer: USD 120k + Equity
Work from home most of the time and avoid wasting your life in traffic. Our team meets an average of 2 days per month. The exceptions are 1) when you’re onboarding we’ll need to meet with you 3-5 days in a row and 2) when we’re onboarding a major client or releasing critical features, our Team may need to meet more frequently.
On the days we meet, all meals we have together are paid for and we’re serious food lovers so we eat well. Parking (metered or garage) is reimbursed.
Whenever we have social gatherings, your families (wives, husbands, partners, children, parents) are welcome and encouraged (event appropriate), hosted by us. Our style of “social” means:
Dinners at restaurants like Narisawa
Wine, Beer and Sake tastings
Penthouse tours of luxury Hotels
Afternoon tea at luxury Hotels
Spa Days at luxury Hotels
Overnight Trips at luxury Hotels
Culinary classes
Afternoon tea at luxury Hotels
Stay in the world’s most awesome Hotels from mid-tier to luxury.
One on one time with our CEO monthly so you gain a deeper understanding of the Hotel business; have the opportunity to grow as a leader (if this is of interest to you).
Arguably the most important perk- genuine respect and caring from the entire team. We jokingly look at ourselves as Ocean’s Eleven; we’re a team of widely differing backgrounds, characters and areas of expertise who all share the vision of growing KYC into a world class behemoth and finding joy every step of the journey. Once you’re hired, you’re part of our family.
Exposure to world leaders at KYC events
Employment type
Full-time
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