Development Operations Coordinator

SUMMARY:

Big Life Foundation USA (Big Life) is a holistic conservation nonprofit with on-the-ground operations in East Africa. While initially founded to stop the rampant poaching of elephants in the Greater Amboseli ecosystem, it has since grown in scope to include holistic wildlife protection, human-wildlife conflict mitigation, habitat protection, and community initiatives. Big Life was granted 501(c)(3) status in the US in 2010 and has charitable status in the UK and Canada. Operations in Kenya have been ongoing for more than three decades, formerly as the Maasailand Preservation Trust.

Based in the US, reporting directly to the Donor Relationship Manager, the Development Operations Coordinator is responsible for managing the organization’s fundraising database (Virtuous), ensuring accurate gift entry, and supporting overall development operations. This role is critical in maintaining the integrity of donor data, streamlining gift processing, and providing essential support of the fundraising team. This work will support Big Life’s expanding programs to protect East African wildlife and ecosystems.

RESPONSIBILITIES:

The Development Operations Coordinator duties include, but are not limited to, the following: 

• Maintain and update the donor database, ensuring accuracy and completeness of all records.
• Accurately enter and process all donations, pledges, and other contributions in a timely manner, including donations from third-party websites.
• Generate and send acknowledgment letters and receipts to donors, ensuring compliance with organizational standards and donor preferences.
• Perform regular data hygiene tasks, including de-duplication, address updates, and data integrity checks.
• Reconcile daily gift entries with accounting records and provide necessary documentation for financial reporting.
• Assist with the implementation of development projects and campaigns, including direct mail, email, and online fundraising initiatives.
• Coordinate with the development team to track and report on fundraising progress and campaign results.
• Assist in managing donor segmentation and targeting efforts to enhance engagement and giving.
• Support team members with administrative tasks and special projects as needed.

PERFORMANCE & OTHER EXPECTATIONS:

The Development Operations Coordinator is expected to be a proactive team player who has:

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• Minimum of 2-3 years of experience in nonprofit development operations or a related role.
• Proficiency in fundraising software and CRM systems (experience with Virtuous preferred).
• Strong attention to detail and accuracy in data entry and management.
• Excellent organizational and time management skills, with the ability to prioritize and handle multiple tasks.
• Ability to work well in a fast-paced environment and multitask without sacrificing the quality of the work.
• Is based in the US and eligible to work in the US. This position is fully remote, but the candidate must reside, or be willing to relocate at their own expense, to one of the following states: Oregon, Washington, Colorado, Maryland, or Wisconsin.
• Preference for candidates who are experienced and have demonstrated success in working remotely full-time, including but not limited to being self-motivated, taking initiative, resisting distractions, and managing time responsibly.
• Consistently works the hours necessary to meet the demands of the position and achieve deliverables.
• Ability to work both independently and collaboratively in a team environment.
• Strong understanding of and dedication to African wildlife conservation is a plus.

Submit application to candidatereview@biglife.org by Wednesday, July 31st, with the subject line “Development Operations Coordinator Application – LAST NAME”

Please include a cover letter and resume.