Desktop Technician

Description

JSI Cabinetry is a leading United States kitchen and bath cabinetry supplier committed to fast delivery of the highest quality cabinetry. JSI operates distribution facilities in Fall River, Chicago, Atlanta, and Denver. Our expansive footprint is leveraged to service 2,500 of the finer kitchen and bath dealers in the United States with all-wood cabinets shipped as quickly as the next day.

We currently have an opportunity available for a Desktop Technician. The Desktop Technician will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems, laptops and tablets. The ideal candidate should have excellent communication skills, a strong technical background, and the ability to work well in a fast-paced environment.

Key Responsibilities

• Provide technical support to end-users via phone, email, or in person.
• Install, configure, and troubleshoot phones, desktop hardware and software.
• Diagnose and resolve hardware and software issues in a timely manner.
• Set up new phones, desktops, laptops, tablets and peripherals for end-users.
• Perform hardware and software upgrades as needed.
• Maintain accurate records of hardware inventory and software licenses.
• Collaborate with other IT team members to resolve complex technical issues.
• Follow standard operating procedures for IT support and ticket management.
• Keep abreast of new technologies and industry trends.
• Provide training and guidance to end-users on how to use computer systems effectively.
  
  

Requirements

• High school diploma or equivalent; bachelor’s degree in information technology or related field preferred.
• Proven experience as a Desktop Technician or similar role.
• Strong knowledge of Windows and/or macOS operating systems.
• Experience with desktop hardware troubleshooting and repair.
• Familiarity with Active Directory, Exchange, and other network protocols.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks simultaneously.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.
• Previous EDI experience preferred.
• Experience with remote desktop support tools is desirable.
• Ability to lift and carry equipment when necessary.
• Must be able to work on-site, and occasionally travel to different locations to provide on-site support.
• This job description outlines the basic duties and requirements for the position of Desktop Technician. Duties may vary depending on the needs of the organization.
  
  

Schedule

• Monday through Friday, 7:00am to 4:00pm
• May involve occasional evening or weekend availability to perform system upgrades or maintenance tasks
  
  

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• AD&D insurance
• Short- & Long-Term Disability insurances
• Paid time off