Direct message the job poster from StellarMettle Placements
Javier Agosto
Founding Partner @ StellarMettle Placements | Career Coach | IT Enthusiast
We are seeking a Technology Support Technician (Tier III) with 5+ years of experience. Days of support coverage will be Sunday through Thursday, less company and federally observed holidays. We are looking for an individual with experience working as a Tier 3 technical support technician, as well as experience troubleshooting technology help desk tickets.
RESPONSIBILITIES:
Own the support channels, such as Zendesk, phone, email, ensuring appropriate prioritization and routing of tickets. Assume ownership until resolution.
Continuously Monitor the health of live accounts and highlighting any areas of concern
Provide occasional off hours support for premium SLA clients with critical issues.
Assisting with basic hardware and software configurations
REQUIREMENTS:
Experience troubleshooting software, hardware, and basic network connectivity issues.
Experience with ZenDesk or similar applications.
Experience with SQL.
Experience monitoring infrastructure is a plus.
Please apply, if interested!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting
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