Repair, test, image and clean PCs, laptops, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to set up, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events are expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow-up work and/or calls receive appropriate attention.
Comfortable with face-to-face interactions as will be required to provide technical support to end users in person at the customer's site.
Back up and burn end-user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in the resolution of end users' technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in an enterprise environment.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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