Desktop Support Technician
Desktop Support Technician
The Phoenix Group
New York City Metropolitan Area
See who The Phoenix Group has hired for this role
Responsibilities
- Promptly provide Help Desk and first-level technical support for computer systems, software, hardware, printers, and copiers, both during and outside business hours (remotely), for internal personnel and external clients/vendors.
- Support law firm applications, focusing on Microsoft Office applications, document management, PDF creation and editing, redlining, and metadata scrubbing.
- Install, modify, and repair computer hardware and software.
- Provide operational support to maintain the efficiency of the local data center.
- Support video conferencing technology in conference rooms and facilitate both internal and external meetings independently.
- Support the firm’s mobile devices (smartphones and tablets) managed with the current MDM system.
- Troubleshoot VPN login issues.
- Perform basic account management in Active Directory for new hires and departures, assigning user access rights to various network groups and directories.
- Manage employee onboarding and offboarding tasks across all systems and software.
- Assist in maintaining an accurate inventory of technology assets and related components.
- Provide end-user training to employees on IT policies, procedures, applications, and systems.
Ideally familiar with the following technologies:
- Windows 10 & 11
- Office 2016 & 2019 / Office 365
- Document management software & Google Workspace
- MDM Systems
- Basic Active Directory administration
- Video conferencing tools, including MS Teams, Cisco Webex, and Zoom Communications
- Computer imaging and setup (desktops & laptops)
Qualifications:
- A minimum of 2 years of related technical experience, preferably in a professional services environment.
- Ability to effectively troubleshoot, research, and resolve software and hardware issues.
- Understanding of networking concepts and TCP/IP, including DNS, DHCP, Active Directory, and Group Policies.
- Strong organizational skills with attention to detail.
- Ability to perform well under pressure and meet tight deadlines while maintaining strong relationships with management and peers.
- Prior experience supporting Windows 10 OS, ChangePro, Metadact, Litera, Innova, Adobe, Nuance, and Mimecast is advantageous.
- Experience with multifactor authentication and its use with Citrix XenDesktop and VPN connections is beneficial.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Technology, Information and Media
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