Desktop Support Technician

Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. The below job opportunity is with one of our clients who is a global information technology company that provides high performance and industry focused solutions integrated with leading edge security to clients in government, financial services and commercial markets. Their offerings include security software and, services, digital transformation and workplace services, industry applications and services, and innovative software operating environments for high intensity enterprise computing.

Position: Desktop Support Technician

Location: New York, NY,10004

Duration:12 Months

Job Type: Contract

Work Type: Non-Driving

Job Description

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
• Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
  
  

Responsibilities

• Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software,
• Performs installs, moves, adds and changes as required
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress. Insures customer satisfaction throughout the service delivery transaction. Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Provides support for software, hardware and networking support for desktops, laptops
• Installs and maintains PCs and associated software, and peripherals
• Performs installs, moves, adds and changes as required Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Insures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
  
  

Technical Skills

Must Have

• Desktop/Laptop Repair
• Laptop/ Desktop server experience
• Mac (MONTEREY, VENTURA, SONOMA) AND WINDOWS OS EXPERIENCE IN A PROFESSIONAL SETTING
  
  

Nice To Have

• Customer Facing Service, Windows 10/11 skills, MAC skills
  
  

TekWissen® Group is an equal opportunity employer supporting workforce diversity.

TekWissen is an emerging global human capital, recruitment and IT services organization. Operating since 2009, we draw upon more than a decade of staffing experience to deliver critical talent acquisition solutions and IT engagements for our clients. We’re founded on a culture that is passionate about delivering tailored solutions, that create lasting partnerships.

Our global footprint covers six countries: United States, Canada, Australia, India, United Kingdom and the Philippines. This allows us to work in close partnership with organizations and manage everything from global talent needs with demanding resourcing strategies, to single sites with lower recruitment volumes.

TekWissen® is an equal opportunity employer supporting workplace diversity.