Desktop Support Team Lead

Fairfield County Hedge Fund is seeking an experienced IT Manager to join their tech support end user services / help desk team. This role oversees the help desk operations, ensures efficient resolution of IT-related issues, and implements strategies to improve end user satisfaction and service quality.

Responsibilities

• Lead and manage a team of three support engineers.
• Provide technical guidance, mentorship and professional development opportunities for end user services staff.
• Manage relationship with managed service providers for remote offices.
• Operational Oversight
• Oversee daily help desk operations, ensuring timely and effective resolution of IT support requests.
• Installation, inventory, and maintenance of workstations including troubleshooting and software upgrades.
• Senior-level technical ability in the areas of trade floor support, market data, execution
• Strategic Planning
• Responsible for monthly reports to senior management, project management, strategic thinking, and capacity planning.
• Develop and maintain strong relationships with internal stakeholders.

Requirements

• 5 + years of experience in workstation technical support, management preferred.
• Financial Services industry experience is required.
• Ability to work independently and collaboratively with the team in a dynamic, fast-paced environment.
• Experience with all Microsoft desktop software particularly Microsoft Windows 11 and Office 365.
• Familiarity with market data applications from vendors such as Bloomberg and Refinitiv.
• Knowledge of desktop management policies, procedures, and software for workstation inventory, patching, health monitoring, software packaging and distribution.
• Printer and/or print vendor management is desired.
• Mobile Device Management (iOS/Android) is desired.