Desktop Support Specialist

Responsibilities:

• Configure and install software for IT user desktops and laptops;
• Installation and support of mobile devices, including laptops, Chromebooks, etc.;
• Installation and support of Department and Vendor network equipment to include switches, wireless APs, etc.;
• Personal Computer (PC) imaging, configuration, and installations (for both Department staff and inmate PCs);
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
• Maintain desktop software and hardware;
• Hardware and software troubleshooting (for both Department staff and inmate PCs);
• Document problems and resolutions;
• Perform end-user training, if applicable;
• Provide quality customer service;
• Participate in the testing and evaluation of new desktop packages;
• Provide support for printers and peripherals;
• Short term contract

Education: A high school diploma or its equivalent,

Experience:

• Two (2) or more years of experience in supporting desktop computers, printers, scanners, etc..
• Experience installing, troubleshooting, and supporting desktop applications and operating systems including, but not limited to, Windows Operating System (OS), Office, Outlook, and Internet Explorer.
• Experience installing and troubleshooting computer hardware and software to include, but not be limited to, personal computers, printers, and peripherals in both a network and standalone environment.
• Experience with imaging and deploying workstations.