Desktop Support Specialist

Classification: Contract-To-Hire

Contract Length: 4 Months

Location: 3186 S Maryland Pkwy, Las Vegas, NV 89109 (Sunrise Hospital & Med Center)

Job ID: 16483381

CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.

CereCore is seeking a Technical Analyst – Entry Level to join our team in Las Vegas, NV. The Technical Analyst (TA) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed

Responsibilities

• Effectively works with customers, Service Desk and Technical Services personnel
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
• Installs and repairs facility and division ITG equipment and software per HCA and division ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products
• Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users
• Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed
• Logs and tracks problems; reviews problem tracking databases
• Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures
• Aids and trains users on division and facility technology
• Performs preventative maintenance
• Performs facility-based moves, adds, and changes (MACs), as needed
• Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
• Provides 24x7 on-call support based on division IT staff rotation.
• Maintains and protects confidentiality regarding all aspects of patient care and employee information
• Adheres to Code of Conduct and Mission & Value Statement
• Other duties as assigned

Requirements

• Associate's or Bachelor’s degree in a related area, industry certifications such as a CompTIA, Network+ and/or 0-3 years of experience in the field or in a related area.
• Previous experience working in a medical facility is requiredHas knowledge of commonly-used concepts, practices, and procedures within a particular field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.