Blew & Associates, P.A. is seeking a highly skilled Desktop Support Specialist to join our IT team. In this role, you will be responsible for providing technical support and assistance to our staff members with their desktop computers, software applications, and hardware peripherals. You will also be responsible for troubleshooting and resolving technical issues, as well as installing and configuring software and hardware.
Responsibilities:
Provide technical support and assistance to staff members with desktop computers, software applications, and hardware peripherals
Troubleshoot and resolve technical issues with desktop computers and peripherals, including hardware and software problems
Keep deployed computers updated with the latest Dell drivers and video card updates
Install and configure software applications and hardware peripherals
Maintain inventory of desktop computers, software licenses, and hardware peripherals using Quickbase
Maintain a log within Quickbase for all daily tasks/requests that were not previously assigned or predicted
Ensure compliance with company IT policies and procedures
Collaborate with IT team members to identify and implement improvements to the desktop support process
Stay updated with the latest trends and advancements in desktop support technology
Provide training and assistance to staff members on the proper use of desktop computers and software applications
Occasional after hours and weekend work may be required. (not a normal occurrence)
Requirements
Proven experience as a Desktop Support Specialist or similar role
Strong working knowledge of Windows operating systems; Macintosh is a plus, Linux is a plus but not required
Ability to produce CAT5/6 network patch cables
Strong knowledge of desktop operating systems, software applications, and hardware peripherals
Excellent troubleshooting and problem-solving skills
Ability to install and configure software applications and hardware peripherals (change video cards, system memory, power supplies)
Strong communication and customer service skills
Ability to work well in a team environment
Attention to detail and ability to prioritize tasks
Knowledge of IT policies and procedures
Relevant certifications are preferred (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician)
Coding skills are preferred (Python, Perl, PowerShell scripting)
Network/Windows Server understanding is preferred
Working knowledge and understanding of Active Directory is preferred
Benefits
Comprehensive health benefits coverage, including Medical and Dental, with the option for family and/or dependent enrollment at a group rate which is paid by the employee
50% company contribution towards Vision coverage
Tuition reimbursement of up to $5,250 per year
401(k) matching program: The company matches 100% of your deferrals up to 3% of your compensation, and 50% of your deferrals over 3% (not exceeding 5% of your compensation)
Short-Term Disability coverage provided by the employer with options for employee buy up
Life Insurance Coverage provided by the employer with options for employee buy up
Paid parental leave
Holiday pay
Sick pay
Paid vacations
Company-provided computer
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Primary and Secondary Education and Non-profit Organizations
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