Biote Medical is the world leader in hormone optimization and we are adding to our team! We partner with providers to take a complete approach to healthier aging through patient-specific bioidentical hormone replacement therapy and the only nutraceutical line created specifically to support hormone health.
We are seeking an experienced Desktop Support Specialist to join our team. This is a hybrid remote role based in Irving, TX at our home office.
The Desktop Support Specialist provides technical assistance to users, providers, and customers of Biote. This role involves troubleshooting hardware and software issues, setting up and maintaining computer systems, and ensuring optimal performance of the organization's IT infrastructure. The Desktop Support Specialist interacts directly with Biote employees, including the executive level, to resolve technical problems and may work with other IT team members to implement new systems and technologies. This position supports in-house training of providers, clinic office staff, and Biote Faculty and may require on-site support after hours and on Saturdays.
As the Desktop Support Specialist, you will:
• Provide first-line support for desktop, laptop, conference room equipment, and peripheral
hardware issues.
• Troubleshoot and resolve software problems, including operating systems and applications.
• Address network connectivity issues and ensure reliable internet access for users.
• Install, configure, and upgrade computer systems and software (both Microsoft & Apple -
Windows /Mac suite). Perform regular maintenance and updates to ensure optimal
performance and security.
• Manage user accounts and permissions in various systems.
• Assist users with general IT inquiries and technical problems.
• Supports on-site and remote Biote clinical and faculty training by setting up the right audio/
video equipment.
• Provides training and support to help users become proficient with new hardware and software.
• Create and update documentation for common issues and procedures.
• Supports HR with employee on and off-boarding.
• Log and track incidents and service requests using an IT service management tool.
• Prioritize and escalate issues as needed to ensure timely resolution.
• Follow up with users to ensure satisfactory resolution of issues.
• Supports the Executive leadership of Biote with their HW and SW queries – ensures availability
of the right end-user technological products
• Work closely with other IT team members to resolve complex issues on IT Infrastructure.
• Communicate effectively with non-technical users to understand and address their needs.
• Participate in team meetings and contribute to the continuous improvement of IT services.
• Implement and enforce IT security policies and practices.
• Regular security checks and audits to protect against unauthorized access and data breaches.
• Ensure compliance with relevant regulations and standards.
• Other duties as assigned.
As the Desktop Support Specialist, your background should include:
• Associate's degree in Information Technology, Computer Science, or a related field; or