Desktop Support Engineer

Required

Monitoring level 1 support emails and delegating to front office and back-office support teams across all regions

creating and tracking incidents via service now

hardware ordering - responsible for receiving and delivering hardware.

coordinating new hires/interns/coops - working closely with TBM

RMA requests with various vendors

hardware inventory\stock

project coordinating, record keeping of deployments, hardware\software rollouts

desktop support with front-office and back-office staff

collaborate with large diverse teams

workstation moves, adds and changes

Highly motivated, energetic with great communication skills

Ability to handle multiple calls/tasks in fast paced environment

Regular working hours vary between 6:30am - 6:00pm EST

Knowledge of computer hardware, including laptops, desktops and mobile devices and Trading desktop applications

Strong understanding of Microsoft Windows 10 and O365 suite

Knowledge of virtualization technologies, especially Citrix, RAS and RAPs

ITIL knowledge is a plus.