Desktop Support Engineer
Desktop Support Engineer
Cypress HCM
Greater Seattle Area
See who Cypress HCM has hired for this role
Responsibilities:
- Provide local and remote Level 1 support for employees around the World
- Install, modify, and make minor repairs to computer hardware and software systems as needed
- Manage local IT infrastructure, organizing inventory as well as ensuring up time
- Perform regular maintenance and troubleshooting for Video Conferencing systems, both in-office and on user systems
- Troubleshoot and support a wide range of corporate systems – primarily SaaS based: Okta, Google Workspace, Zoom, GitHub and more
- Resolve tickets representing staff-generated technical requests or problems and troubleshoots technical issues to maintain productivity.
- Document run books for implemented systems
- Support both Apple and Microsoft operating systems
- Maintains system functionality and capability by testing computer components.
- Trains users on new software and technical best-practices, often in collaboration with technical writers.
- Carries out software, network, and database performance tuning.
Required Skills:
- Bachelor’s degree in related Technology field or on-the-job training preferred
- 3-5 years of experience as an IT support specialist.
- Technical knowledge: In-depth knowledge of computer hardware, software, and both Apple + Windows OS.
- Comfortable around SaaS applications such as Okta, Google Workspace, Zoom, GitHub and more
- Problem-solving skills: Ability to provide technical support and resolve queries.
- Training skills: Ability to determine IT needs and train end-users.
- Communication skills: Excellent verbal and written communication skills.
- Analytical skills: Strong analytical and problem-solving skills.
- Time management skills: Excellent time management skills.
Hourly pay rate: $30-$34/hour
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Advertising Services, Software Development, and Technology, Information and Media
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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