Software Technology Inc.

Desktop Support

Software Technology Inc. Atlanta, GA
Software Technology Inc.

Desktop Support

Software Technology Inc. Atlanta, GA
3 months ago 46 applicants

See who Software Technology Inc. has hired for this role

Hello,

This is Tejaswini from Software Technologies Inc. We have a job opening with our client for position of Desktop Support if you are available and looking for any new opportunities, please send me your updated resume for below position ASAP.

Job Title: Desktop Support

Location:6000 N. Terminal Pkwy Atlanta, Georgia

Description

The Desktop Support Technician will be part of a team responsible for supporting workstations running on Windows 11 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for "imaging" workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support, including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.

Experience Required

  • Experience with Windows and Mac operating systems.
  • Experience with cloud technologies.
  • Experience doing PC Builds and deployments.
  • Experience working with a ServiceNow ticketing system.
  • Previous experience troubleshooting issues with applications.
  • Ability to troubleshoot and resolve issues within O365 and other apps.
  • Solid understanding of Azure AD.
  • Excellent communication skills.
  • Ability to troubleshoot VPN issues.
  • Basic Networking experience.
  • Provides management of domain accounts and group permissions.
  • Responsible for supporting remote sites around the Airport.

Thanks,

N.TEJASWINI NAIDU

Technical recruiter

Direct:404-777-9838 | Fax: 866-608-6686

Email: tejaswini.n@stiorg.com | Web: www.stiorg.com

100 Overlook Center, Suite 200

Princeton, NJ 08540.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    IT Services and IT Consulting

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