Under general supervision, provides Esri ArcGIS end user support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.
The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.
Kindly Fill The Skill Matrix Below:
Skill
Required /Desired
Amount
Candidate’s
Experience
Bachelor’s degree in related field from accredited college or university
Required
Knowledge and experience with Esri ArcGIS Desktop and or ArcGIS Pro
Required
3
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Highly desired
Experience With ArcGIS Online Or Related Mobile Applications
Highly desired
Experience working with Esri geodatabases, or any other GIS data experience
Highly desired
Passion to provide excellent customer service and build effective customer relationships
Required
Excellent communication, interpersonal, collaboration, and teamwork skills
Responsibilities:
Acts as 1st line/tier of GIS technical support for GDOT
Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
Develops, updates, or maintains system/technical documentation as needed
Performs a variety of special projects and assignments and provides on-call support as needed
Develops GDOT GIS User Group, resources, and assists in training material creation
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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