Desktop Support
Desktop Support
MM International, LLC
United States
See who MM International, LLC has hired for this role
Title: Desktop Support
Duration: Long Term
Location: 100% Remote
Rate: $15-20/hr on c2c
Complete Job Description:
Under general supervision, provides Esri ArcGIS end user support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.
The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.
Kindly Fill The Skill Matrix Below:
Skill
Required /Desired
Amount
Candidate’s
Experience
Bachelor’s degree in related field from accredited college or university
Required
Knowledge and experience with Esri ArcGIS Desktop and or ArcGIS Pro
Required
3
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Highly desired
Experience With ArcGIS Online Or Related Mobile Applications
Highly desired
Experience working with Esri geodatabases, or any other GIS data experience
Highly desired
Passion to provide excellent customer service and build effective customer relationships
Required
Excellent communication, interpersonal, collaboration, and teamwork skills
Responsibilities:
Duration: Long Term
Location: 100% Remote
Rate: $15-20/hr on c2c
Complete Job Description:
Under general supervision, provides Esri ArcGIS end user support on a continuing basis, either by phone, online, or site visit. Troubleshoots end-user problems. Coordinates with IT staff on issues, helps users to be more productive.
The Georgia Dept. of Transportation (GDOT) desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.
Kindly Fill The Skill Matrix Below:
Skill
Required /Desired
Amount
Candidate’s
Experience
Bachelor’s degree in related field from accredited college or university
Required
Knowledge and experience with Esri ArcGIS Desktop and or ArcGIS Pro
Required
3
Graduate GIS Certificate, URISA GISP, Esri ArcGIS Certification, or other related GIS
Highly desired
Experience With ArcGIS Online Or Related Mobile Applications
Highly desired
Experience working with Esri geodatabases, or any other GIS data experience
Highly desired
Passion to provide excellent customer service and build effective customer relationships
Required
Excellent communication, interpersonal, collaboration, and teamwork skills
Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation
-
Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Staffing and Recruiting
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