Amtex Systems Inc is an information technology and talent solutions company offering talent and BI consulting to the companies in US for over 20 years.
Our solutions are designed to fill resource gaps, by providing the right candidates who deliver value to the organization. Our propensity to nurture and build strong relationships with our clients helps us better understand their business demands and gives us the ability to provide services that are on time and rise above the rest.
Responsibilities Include, But Are Not Limited To
Configure, rollout, and ongoing usability of computers, peripheral equipment, and software within established standards and guidelines.
Troubleshoot hardware and software problems utilizing documentation, online assistance, and other staff members when necessary.
Works with Service Desk, Network Infrastructure, and Server Support staff as appropriate to determine and resolve problems received from users.
Works with external vendor support services and systems to resolve technical problems with desktop and laptop equipment and software.
Escalate complex or troublesome issues to Level III technical support or to management for guidance when all Desktop Support resources have been exhausted.
Take ownership of tickets assigned to ensure proper follow-up and follow-through on issues.
Updates Asset Management records as required.
Trains and orients staff on best practice use of hardware and software.
Recommends and/or performs upgrades and maintenance on systems to ensure longevity.
Follow and enforce IT policies and procedures.
Efficiently manage daily work queue.
Lifting and transporting computer equipment (i.e., desktops, laptops, and printers).
Assist on special projects.
Skills
Hardware troubleshooting and repair
Strong Operating System troubleshooting knowledge
Microsoft Office Suite
Knowledge of Service Desk Software (ticketing system)
Knowledge of Conference Room AV equipment and SMART Boards
Strong Written and Verbal Communication
Education Or Certification
Bachelor’s degree in Computer Science or equivalent work experience
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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