Desktop support
Desktop support
ACS Consultancy Services, Inc
New York, NY
See who ACS Consultancy Services, Inc has hired for this role
Job Title: Desktop Support
Location: NYC, NY (Onsite)
Please share your candidate profile if it matches the following qualifications:
Mandatory Requirements
Kindly do not call the general line to submit your application
Location: NYC, NY (Onsite)
Please share your candidate profile if it matches the following qualifications:
Mandatory Requirements
- Technical experience in end-user desktop troubleshooting and support.
- Technical experience with office-wide PC, laptop, network, and printer/peripheral troubleshooting and support activities.
- Experience with ticket management software and related procedures (e.g., ITSM ServiceNow).
- Experience managing and prioritizing support calls.
- Proficiency with Microsoft Suite of products and desktop operating systems.
- Experience working as a support manager in an IT environment, responsible for self-managing and supporting all aspects of IT within an office setting of 75+ staff.
- Understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075).
- Experience in a customer service role providing direct, in-person technical support to executive-level clients/customers and administrators.
- Experience supporting, troubleshooting, and operating video-teleconference equipment.
- Experience with internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom).
Kindly do not call the general line to submit your application
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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