ACS Consultancy Services, Inc

Desktop support

ACS Consultancy Services, Inc New York, NY
ACS Consultancy Services, Inc

Desktop support

ACS Consultancy Services, Inc New York, NY
3 months ago 197 applicants

See who ACS Consultancy Services, Inc has hired for this role

Position: Desktop Support

Location: New York, NY (Onsite)

Mandatory Requirements

We are seeking candidates who meet the following qualifications:

  • Technical expertise in end-user desktop troubleshooting and support.
  • Proficiency in office-wide PC, laptop, network, and printer/peripheral troubleshooting and support.
  • Experience with ticket management software and related procedures (e.g., ITSM Service Now).
  • Previous experience supporting, troubleshooting, and operating video-teleconference equipment.
  • Familiarity with the Microsoft Suite of products and Desktop Operating Systems.
  • Experience as a support manager in an IT environment, responsible for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
  • Understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075).
  • Customer service-oriented mindset, with experience providing direct, in-person technical support to Executive-level clients/customers and administrators.
  • Ability to manage and prioritize support calls effectively.
  • Proficiency in internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom).

If you meet these qualifications, please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting

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