Desktop support
Desktop support
ACS Consultancy Services, Inc
New York, NY
See who ACS Consultancy Services, Inc has hired for this role
Position: Desktop Support
Location: New York, NY (Onsite)
Mandatory Requirements
We are seeking candidates who meet the following qualifications:
Location: New York, NY (Onsite)
Mandatory Requirements
We are seeking candidates who meet the following qualifications:
- Technical expertise in end-user desktop troubleshooting and support.
- Proficiency in office-wide PC, laptop, network, and printer/peripheral troubleshooting and support.
- Experience with ticket management software and related procedures (e.g., ITSM Service Now).
- Previous experience supporting, troubleshooting, and operating video-teleconference equipment.
- Familiarity with the Microsoft Suite of products and Desktop Operating Systems.
- Experience as a support manager in an IT environment, responsible for self-managing and supporting all aspects of IT within an office setting supporting 75+ staff.
- Understanding and compliance with confidentiality related to sensitive data (e.g., HIPAA/HITECH Law, Pub 1075).
- Customer service-oriented mindset, with experience providing direct, in-person technical support to Executive-level clients/customers and administrators.
- Ability to manage and prioritize support calls effectively.
- Proficiency in internet-based teleconference software support (e.g., WebEx, MS Teams, Zoom).
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
IT Services and IT Consulting
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