Desktop IT Specialist
Hi Partners,
Hope you are doing well!!
This is Kusum from Accuro Group LLC.
Please share me some good match profiles on this urgent requirement.
Role: Desktop IT Specialist
Type: Contract
Location: Fort Worth, TX
Role Description:
As a Desktop IT Specialist, you will play a crucial role in ensuring the smooth operation of desktop systems and related infrastructure. Your responsibilities will include:
- Supporting and troubleshooting Windows 10 Operating System related issues.
- Diagnosing and resolving system and network related issues on desktops, peripherals, and related equipment.
- Providing support and troubleshooting for Microsoft Office, especially Outlook.
- Handling and resolving all problems escalated from customer helpdesk in a timely manner.
- Collaborating with backend global teams to remediate and escalate issues as needed.
- Making recommendations for desktop performance improvements and leading their execution.
- Taking responsibility for application upgrades and escalated trouble tickets.
- Delivering excellent desktop computing customer service and support.
- Configuring and managing software Package Distribution via SCCM.
- Creating and maintaining related documentation and knowledge base.
- Ensuring end users' productivity through monitoring, maintenance, strong documentation, and timely issue resolution.
- Monitoring, managing, troubleshooting, and maintaining client service quality for remote users via VPN.
- Providing Spanish bilingual support as a mandatory requirement.
Thanks & Regards,
Kusum Sharma |Accuro Group
Direct: 919-626-9619 | Ext 145 | EMAIL kusum.l@accurogroup.com
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Employment type
Full-time
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