Data Operations and Analysis Manager

Discipline: Data Analyst

Location: Roxbury, MA

***Hybrid; 3 days onsite in Roxbury, MA and 2 days remote***

The client iis a local non-profit dedicated to improving the lives of young homeless children in Massachusetts and helping their families succeed by providing high-quality early education, opportunities for play, and comprehensive family support services.

What You’ll Do

As the Data Operations and Analysis Manager, you will empower the client to better understand its operations and the outcomes of its services on low-income children and families across Massachusetts.

You will partner with educators, family advocates, and finance and administrative leads to map internal processes, capture needed data, and develop feedback loops for. Working with the Director of Evaluation and Policy and the Leadership Team, you will collectively work to improve the agency’s data resources and develop dashboards, reports, and deep-dive analyses that drive success for local families.

A successful candidate will have a demonstrated enthusiasm for learning new data analysis tools/techniques, a knack for structured thinking, and a desire to help improve nonprofit operations through quantitative and qualitative analyses. This role will require both independent, creative thinking and a collaborative approach to working with different internal and external teams.

More details about your responsibilities

1. Simplify data collection and ensure data quality

• Manage processes to automatically transfer data between their operations database (currently Quick Base) and other systems, such as TS Gold and MyHeadStart

• Monitor operations data-capturing for quality, and work with direct service teams to improve data collection across the agency

• Design and conduct trainings for new users and existing staff as data operations evolve

• Pioneer steps to improve data reliability, security, and operational efficiency

2. Analyze and report data in innovative ways

• Calculate summary statistics on service operations, family, and student outcomes, and share findings regularly with agency leadership

• Create powerful data visuals to demonstrate progress and highlight trends

• Design web-based data dashboards for different divisions to provide leadership with lines-of-sight into agency inputs and outputs

3. Collaborate with partners to build our data ecosystem and support impact analyses

• Coordinate data collection and reporting with academic partners working on service evaluation projects

• Coordinate with other local human services and childcare partners like Action for Boston Community Development (ABCD) and Boston Public Schools

• Develop your own ideas for analysis and work with internal and external partners to move The client towards greater success in helping local children and families

Education & Experience

• Bachelor’s degree with a minimum of two courses in quantitative analysis or data systems

• Between 3and 5 years of experience with data or business analysis, program management, operations, information systems, or project management

• Experience working with data management systems such as Intuit Quick Base, Salesforce, Hubspot, Microsoft Access, or other similar tools. Proficiency with Microsoft Excel is required, and experience with SQL and statistical software tools such as R is desirable

• Demonstrated experience in quantitative analysis (including summary statistics and data reporting/visualization) and business process improvement

• Professional or academic experience with program or project evaluation or research, including data analysis, stakeholder engagement, and reporting writing

• Experience with assessment and survey design and/or administration a plus

• Experience with issues of homelessness or child trauma a plus

Knowledge, Skills & Abilities

• Ability to manage multiple projects simultaneously, with a high level of organization and attention to detail in a deadline-driven environment

• Ability to learn new technologies, tools, and strategies to analyze and solve problems

• Must be able to work independently and within a team

• Highly motivated, creative, and detail-oriented

• Proven communication skills; ability to distill and communicate complex information clearly.

• Proven commitment to operational excellence

• Commitment to the clients mission and ability to embody our core values (Collaborative, Inclusive, Innovative, and Passionate)