Data Entry (Customer Service)

Each State is required to have a Parent Locate unit to locate absent parents so paternity and child support orders can be established and enforced. This involves working with the local child support offices and other state and federal agencies. The unit assists with working reports so undistributed child support collections are timely distributed. Also, the unit assists with working other reports to enhance the data of the system so collection processes are able to work appropriately for the collection of unpaid support.

This contributes to the organizational goals and objectives by asisting in the provision of excellence in child support enforcement by helping to ensure children receive financial support from their parents.

The purpose of this position is also to contribute to the agency goal of increasing collections on delinquent child support cases via the BMV lien process. This position is to provide courteous and timely customer service to non-custodial parents (NCPs) and companies such as the Bureau of Motor Vehicles, insurance agencies, vehicle dealerships and county child support offices. CSB receives and stores titles in which liens have been placed in the effort to receive payment on cases in delinquent status.

The duties include updating custodial parents and non-custodial parent information in ISETS. This may include updating the non-custodial employer and addresses information in the database. The employee is expected to utilize all available resources such as: Panoptic, Justice Xchange, Bureau Motor Vehicle, Accurint, Federal Case Registry, and Federal Parent Locate Service Portal.

Locate requests are received from IVD Prosceutor staff, out -of-state child support offices, as well as Child Support Bureau staffs. All locate functions are used to establish and enforce child support orders.

Research the various error reports to correct ISETS information. These reports display possible participant Social Security Number and Date of Birth errors in ISETS and research is completed to correct invalid information as needed.

Conduct locate searches for undistributed collecitons that are due to custodial parents and/non-custodial parents. These include Stale dated warrants, return warrants, and child support warrants.

Research the weekly WEAAD485 (Vehicle Lien Release) report. Report is researched to identify the location of the correct title for the individual identified on the report. Retrieve titles from cabinets, generate Title Release Letters, input "SENT" date of titles released into ISETS. Update the system with NCP's address information as needed.

Answer telephone inquiries and return phone calls from NCPs, county workers, automobile dealerships, insurance companies, etc. Calls are handled knowledgeably and courteously.

Work incoming mail appropriately and timely. Mail includes incoming titles, mechanic lien notices, and miscellaneous items.

Respond to e-mails located in the INCEUBMVLIENS mailbox.

Provide customer service to lobby visitors immediately, as needed.

Receive titles from BMV, update the Received Date in ISETS and file titles in storage cabinet.