Evocative is a global leader in Internet Infrastructure, specializing in enterprise-class data center, network, and bare metal solutions. Our global footprint spans North America, Europe, and Asia, offering interconnected data centers and Points of Presence in key metro areas. We are committed to exceptional digital experiences and are rapidly expanding through organic growth and strategic acquisitions.
The role:
We are seeking an experienced Data Center Manager to oversee the operations and management of our Dallas-based data center. The Data Center Manager is responsible for overseeing the operations, maintenance, and security of a data center. This includes overseeing day-to-day operations, managing a team of data center and facility technicians, ensuring the integrity of critical infrastructure, and implementing best practices for optimal performance and security.
As a Data Center Manager with Evocative, your day-to-day will include the following:
Facility Management
Oversee the physical infrastructure of the data center, including power, cooling, security, and space management
Plan for capacity growth and scalability of the data center infrastructure
Ensure compliance with environmental and safety standards
Leadership
Supervise, train, and develop a team of data center and facilities technicians
Create schedules and assign tasks to ensure 24/7 coverage and support
Foster a collaborative and high-performance team culture
Equipment Maintenance
Work with the Critical Facilities Team to maintain the critical equipment infrastructure
Work with the Critical Facilities Team to implement regular maintenance schedules to minimize downtime
Work with the Critical Facilities Team for coordination of equipment repairs and replacements
Security and Compliance
Implement and enforce security protocols to safeguard data center assets and information
Ensure compliance with industry standards and regulations (e.g., SOC 2, HIPAA, PCI)
Conduct regular security audits and risk assessments
Monitoring and Reporting
Implement monitoring tools and systems to track the health and performance of data center infrastructure
Generate regular reports on key performance indicators (KPIs) and make recommendations for improvements
Review and maintain incident response and reporting procedures
Budget Management
Develop and manage the data center budget, including equipment procurement, maintenance, and operational expenses
Identify cost-saving opportunities and optimize resource utilization
Provide budget forecasts and justifications for new projects
Emergency Response and Business Continuity
Review and maintain disaster recovery and business continuity plans
Lead the response to emergencies and incidents, such as power outages or equipment failures
Ensure quick and effective resolution to minimize downtime
Vendor Management
Manage relationships with external vendors, service providers, and contractors
Negotiate contracts, review service level agreements (SLAs), and ensure compliance
Evaluate and select vendors for new equipment and services
Documentation
Maintain accurate records of all data center assets, configurations, and changes
Review and update standard operating procedures (SOPs) for data center operations
Document incident reports, resolutions, and post-incident analyses
Qualifications:
10 years of Data Center experience with at least 5 years of experience in leading data center operations/facilities teams
Strong understanding of the critical electrical, mechanical, and fire/life safety systems used in Data Center facilities, including, but not limited to electrical distribution systems, transformers, PLC’s, Switchgear, UPS Systems, STS
Strong knowledge of fiber optics / cabling infrastructure and industry best practices
Strong vendor management skills, including service contract management
Familiarity with BMS/BAS and BCMS systems
Excellent leadership and team management skills
Strong problem-solving and decision-making abilities
Knowledge of security and compliance standards
Budget management experience is a plus
Effective communication and interpersonal skills
Working Conditions and Physical Demands
Flexibility to work within a 24/7/365 operational setting, adapting to varying work schedules as required
The position involves physical activities such as lifting and moving equipment, alongside exposure to typical data center conditions (e.g., noise levels, temperature variations)
Capability to lift objects weighing up to 50 pounds
Ability to perform tasks requiring climbing, balancing, stooping, kneeling, crouching, and crawling
Proficient in performing manual tasks, including typing, handling, and manipulating objects, with the ability to extend hands and arms
Visual acuity for near and distant objects, as well as color vision
Ability to ascend ladders, including those extending over 12 feet in height
Comfort with working in a dynamic, high-pressure environment with shifting priorities
Willingness to work beyond standard hours, including nights, weekends, holidays, and in an on-call capacity
Evocative is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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