Syntricate Technologies

Data Analyst for Genesys Telephony System

Syntricate Technologies Minneapolis, MN
Syntricate Technologies

Data Analyst for Genesys Telephony System

Syntricate Technologies Minneapolis, MN
2 months ago 56 applicants

See who Syntricate Technologies has hired for this role

Position background:

  • Support and develop the migration of the existing Genesys i3 Dialer to the Genesys CX Cloud Platform.
  • The contractors will possess specific skillsets to ensure a successful migration and provide ongoing support.

Top 5-10 responsibilities:

  • Genesys Cloud design and Administrator, Knowledge of Genesys Architect, IVR.
  • Experience with Dialer and Integrations, Text to Speech and ASR.
  • Most have broad Genesys Cloud knowledge.
  • Ideal candidate background: Knowledge of Pureconnect to Genesys Cloud CX support with broad knowledge of Genesys applications and best practices.

Skills/attributes preferred:

  • Certifications and experience directly with implementation of Genesys migrations to the Cloud.
  • Would desire a Genesys certified person so that they can directly open support tickets.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    IT Services and IT Consulting, Software Development, and Financial Services

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