Handle all room service orders in a satisfactory manner at all times, including during peak hours and other high-demand time periods.
Maintain cleanliness and sanitation of dining and service areas, including all floors, chairs and walls.
Stock table supplies as needed, and ensure the upkeep of supplies.
Perform daily side work and service tray pick-up.
Take room service orders via phone.
Engage in light food preparation as needed.
Ensure that room service station is clean and organized.
Maintain current knowledge of service procedures, menus, Micros operations and seating chart.
Complete tasks for guests as requested in order to ensure their satisfaction.
Utilize suggestive sales techniques as appropriate.
Collect payment from guests by utilizing Micros system.
Document all cash transactions.
Perform light bookkeeping duties and cash stand housekeeping as required.
Thank guests upon their departure, and invite them to return.
Perform other duties and responsibilities as assigned.
Experience & Qualifications
Prior service or bussing experience preferred.
Skills, Knowledge & Attributes
Excellent interpersonal and communication skills.
Excellent cash handling and point-of-sales computer skills.
Strong mathematical skills.
Strong evaluative and decision-making skills.
Strong organizational skills.
Knowledge of suggestive sales techniques.
Knowledge of menu and bar selections.
Ability to set up room service trays in a timely manner to ensure a high level of service.
Ability to work well and maintain composure under stressful conditions.
Ability to maintain a warm, friendly, outgoing and energetic demeanor.
Ability to maintain a neat, professional appearance.
Ability to maintain a flexible schedule.
Universal Requirements
Sensitivity to various cultures, including Native American cultures.
Regular attendance and punctuality.
Able and willing to work any changes in scheduled hours as required.
Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.
PHYSICAL DEMANDS
Mobility throughout the facility.
High level of physical endurance.
Ability to walk extensively.
Ability to bend and stoop frequently.
Ability to lift and carry up to 30 pounds frequently.
Ability to move dining room furniture.
While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.
Seniority level
Entry level
Employment type
Part-time
Job function
Management and Manufacturing
Industries
Gambling Facilities and Casinos
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