Customer Training Manager

Your daily workout

• You will support the sales, implementation, and customer support teams by developing a successful training and implementation strategy for EGYM products (the EGYM ecosystem).
• You will evaluate, develop, and execute scalable training material and programs to promote and support growth in the North American market.
• You will prepare product training and implementation materials and coach customer leadership and facility staff on-site.
• You will collaborate with the sales and events teams to provide support with events, demonstrations, trade shows, concept training courses and training events.
• You will be the main point of contact for all facilities you’ve trained to provide on-going success support.
• You will prepare and provide remote training sessions (via phone and video conferencing) with all levels of a customer organization.
• You will assess the impact of each training session for performance and customer satisfaction.
• You will provide Training Department analytics and report information to the Customer Success Department.
  
  

Your fitness level

• Industry Expertise - You are a Certified Personal Trainer and have experience within the fitness industry by holding a sales, customer training, or similar role(s)
• Training Experience - You have hands-on experience in developing and managing a curriculum, interactive learning activities and Learning Management Software. Additional certification in training is a plus.
• Professional Skills - You have excellent verbal and written communication skills, solid time management, prioritization, coaching and presentation skills.
• Motivation - You are an organized, highly motivated, results driven individual with a desire to drive customer satisfaction and success.
• Collaboration & Resourcefulness - You have a history of working well with colleagues and other departments while being flexible and resourceful in a fast-paced environment.
• Travel - You are ok with traveling up to 75% of the time (travel may include up to 4 consecutive weeks at a time during peak times).
  
  

The equipment we provide

• You will earn an annual salary of $60,000 - $70,000 (plus variable compensation opportunities based on goal achievement)
• You will have a competitive benefits package including: health, dental, and vision insurance, 401k with company match, monthly wellness, phone and internet stipends, 14 paid holidays per year, and PTO (to name a few!)
• You will receive hands-on training and become a true EGYM expert
• You will be part of an innovative team where you will work with diverse individuals, explore new ways of thinking and problem solving, and expand your skills. Our team is full of teachers and learners who work out loud and share their knowledge to enhance each other’s growth!
  
  

Contact Information

Apply now by uploading your documents (CV, certificates, references, salary expectations, and

earliest possible start date) and specify the job ID #1379.

Contact: Adrianna Jimenez

For further information:https://egym.com/us/careers

Apply for this job

About Us

Become part of EGYM!

EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.

Apply for this job