Creatunity LLC is a leading marketing and advertising agency that is seeking a skilled Customer Support Specialist to join the team. As a Customer Support Specialist, you will be responsible for ensuring that our clients receive prompt and professional service. You will be expected to respond to inquiries and complaints in a timely and efficient manner, and ensure that all issues are resolved to the satisfaction of the client.
The ideal candidate will have excellent communication skills, be able to work well under pressure, and have a passion for customer service. This is a great opportunity for someone who is looking to take the next step in their career and work with a dynamic and innovative team.
Responsibilities
Responding to inquiries and complaints from customers by phone, email, or live chat
Providing prompt, courteous, and professional service to all clients
Troubleshooting technical issues and escalating complex problems to the appropriate department
Maintaining accurate records of all client interactions and transactions
Working closely with other members of the customer support team to ensure that all issues are resolved in a timely and efficient manner
Identifying opportunities to improve the customer experience and communicating these to the team
Requirements
Knowledge of Filipino and English on Native Speaker level
Bachelor's degree in a related field (e.g. business, marketing, communication)
2+ years of experience in a customer support role
Excellent communication skills, both written and verbal
Ability to work well under pressure in a fast-paced environment
Strong problem-solving skills and attention to detail
Experience using customer support software (e.g. Gorgias etc.)
Benefits
Independent Contractor Agreement
Quarterly Performance Bonus
Monthly Performance Bonus
Health Insurance Reimbursement
WFH Upgrade Allowance
15 Days Paid Time-Off
6 Company Wide Holidays
6 Country Holidays
100% Fully Remote
9 AM-5 PM CST
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service
Industries
Primary and Secondary Education and Non-profit Organizations
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