Customer Support Specialist

Customer Support Specialist

Job Description Summary

PRODA’s Customer Support Specialist will be the first point of contact for our clients, providing exceptional support and ensuring customer satisfaction. You will troubleshoot technical issues, guide users through our platform, and collaborate with internal teams to resolve complex problems. The ideal candidate possesses excellent communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment. Prior experience in SaaS support and a knack for problem-solving are essential.

Responsibilities

• As a Customer Support Specialist, you’ll work closely with our clients to identify, investigate, escalate, and advise them.
• Your interactions with our client base directly impact our client’s ability to use PRODA to the fullest. In doing so, you’re a key player in increasing our value to our customers.
• You’ll work closely with teammates and other internal stakeholders to efficiently identify, solve, escalate and advise our customers on their inquiries.
• You are innately curious and like to learn. You manage your time well and know how to prioritize your workload.
• You share ideas to help our team continually improve and scale.
• Help deliver world-class customer experiences and help meet our SLAs

Skills & Qualifications

• Experience in a SaaS B2B customer support role is a plus.
• Excellent written and verbal communication skills.
• Experience with Excel is a plus.
• Exhibit strong curiosity and empathy.
• Ability to multi-task and prioritize effectively.
• Willingness to work across multiple teams internally.
• Serve as the voice of the customer at PRODA

About PRODA

At PRODA (www.proda.ai) we are building software to unlock the full potential of Real Estate Data no matter the asset class, language or country of origin.

Our solution leverages the latest technologies to automatically capture, standardise and quality check Real Estate data into a single, clean source of truth. The goal is to empower real estate professionals to quickly gain actionable insights from their data and to enable the effective use of software. Despite being the biggest asset class in the world, the commercial real estate industry relies on excel & PDF “Rent Roll” documents as the primary means of exchanging data. PRODA can:

• Build repositories of clean, standardised data
• Increase process efficiency, through faster report generation
• Improve data-driven decision making, by ensuring the accuracy of input data

Furthermore, PRODA easily integrates with existing systems, to ensure consistent dataflow through the whole organisation.

Founded in 2017 by Charles and Peter, two former Real Estate Finance Investment professionals, PRODA is now 63 people and growing rapidly, and is looking to expand rapidly following a successful Series A raise in Q2 2022.

Working at PRODA

As a rapidly growing SaaS business, life at PRODA is fast-paced and collaborative. Our day-to-day work is solving interesting problems using smart technologies, and we pride ourselves on an environment where we can rapidly develop new skills, learn from each other, and truly see the impact of our work.

We believe that our product is transformative, and we work hard to ensure it reaches its potential. Our team is our greatest asset: we are a close-knit group who pull together to achieve our goals, but we also have fun!

Further to a strong team environment, working at PRODA offers the following amenities:

• Flexible Hybrid working options
• Private Health Insurance
• Generous Pension Schemes
• Individual Professional Development Budget + Learning Sessions

PRODA treats people fairly. We are an equal opportunities employer and view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.