Job Summary: The Customer Support Specialist is responsible for scheduling and administrative support for all mitigation projects. The Customer Support Specialist is the contact point for customers, project managers and technicians from initial inspection through project completion.
What You Will Do
Create multiple positive customer experiences over the phone and through email
Effectively communicate with internal and external customers
Daily oversight of projects within assigned territory from first notice to completion of project
Maintain schedule and coordinate daily dispatching of field personnel
Review, validate and identify missing project documentation
Maintain a sense of urgency in response to new leads, requests for information and questions
Assist with other tasks as assigned
Working Schedule
Monday – Friday 8am-5pm
Rotating on call schedule (including some evenings and weekends)
Additional hours during weather events including, but not limited to, holidays and weekends
What You Get
Competitive Wages
Position Training for Skills in our Industry
PPE and Tools are Provided
Paid Vacation (full time employees, 30 hours per week)
Insurance Benefits (full time employees, 30 hours per week)
Opportunities to advance in our growing company
PM22
Requirements
What you bring:
3-5 years of customer service or similar experience
Attention to detail and strong problem-solving skills
Strong computer skills including ability to quickly move between multiple systems
Excellent verbal and written communication skills
Ability to prioritize when faced with multiple interruptions
Must be punctual, motivated, take initiative and demonstrate strong leadership skills
Physical Abilities
Must be able to sit for extended periods
Must be able to operate a computer and phone
Compensation details: 21-23 Hourly Wage
PI17d54defc179-31181-34787753
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Facilities Services
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