Customer Support Specialist

Intellicomm Inc., a cloud communications software firm located in Wayne, PA, provides online services primarily to business customers. It is seeking a Customer Support Specialist to support its customers via phone and email. This is an in-person position (no remote/hybrid).

Primary Responsibilities

• Assist customers with online sign up and setup issues.
• Troubleshoot customer issues via phone and email.
• Answer billing questions.
• Build upon self-help guides.
• Communicate customer issues to engineering.

Qualifications

• Sound verbal and written communications skills;
• Comfortable with basic software usage and online services;
• Attention to details;
• Be able to maintain a professional and patient approach in customer interactions;
• Associate's or Bachelor's degree.

Intellicomm is conveniently located near major highways, public transportation, and area shopping.

Intellicomm is focused on developing advanced online communications services. More information is available at www.intellicomm.com and www.innoport.com.

Interested applicants, please submit a cover letter along with a resume.