Customer Support Specialist

Innova Solutions is immediately hiring for a LenZ Support Specialist.

Position type: Onsite.
Duration: Full time with Innova Solutions
Location: Franklin, TN/Smyrna, TN

As a LenZ Support Specialist you will:

Responsibilities:

• Manage Frontline licenses for Dealers and NNA, ensuring compliance and efficient utilization of resources.
• Manage packaging and shipping of headsets, maintaining inventory accuracy and timely delivery.
• Coordinate the purchasing of headsets based on dealership take rate, optimizing inventory levels and minimizing excess.
• Generate daily, weekly, and monthly reports on LenZ? Key Performance Indicators (KPIs), providing insights and recommendations for improvement.
• Spearhead marketing initiatives to promote LenZ? within our dealer network, driving adoption and engagement.
• Collaborate with suppliers to negotiate cost improvements, ensuring cost-effectiveness and competitiveness in the market.
• Work closely with suppliers and Nissan Digital to enhance integrations and resolve technical issues promptly.
• Provide technical support to dealerships when issues arise, offering timely solutions and troubleshooting assistance.

The ideal candidate will have:

• Some experience within the automotive industry is preferred, with a strong understanding of dealership operations considered a significant asset.
• Proficiency in typing and familiarity with Microsoft Office products, including Word, Excel, and Outlook.
• Excellent communication and interpersonal skills, with the ability to build rapport and collaborate effectively with internal teams and external stakeholders.
• Analytical mindset with proficiency in data analysis and reporting tools.
• Strong negotiation skills with a track record of achieving cost savings and driving process improvements.
• Technical aptitude with the ability to troubleshoot and resolve technical issues related to LenZ? platform.
• Self-motivated and proactive, with the ability to work independently and manage multiple priorities effectively.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Thank you!
Karthik Saraswathi
Senior Manager

PAY RANGE AND BENEFITS:
Pay Range*: $50,000 - $55,000 + Benefits
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.