Gravyty is an innovative SaaS company hosting virtual networks for enrollment, mentoring, engagement and fundraising needs in the academia and non-profit space. We are seeking a Customer Support Specialist to join our Global Customer Care Team.
Responsibilities:
Handle incoming customer inquiries from request-to-resolution in a prompt and professional manner
Reproduce, document and escalate technical bugs to development teams
Assist with the creation and optimization of support documentation and best practices
Provide service through a variety of channels (tickets, chat, community posts, and more)
Liaison between customer and internal departments with a focus on customer satisfaction
Identify areas of weakness and product/process improvement
Provide a high level of client service with proven problem-solving and technical troubleshooting skills
Qualifications:
1-2 years in customer support roles
Experience working within a B2B SaaS organization or higher education
Strong written and oral communication skills and technical aptitude
Proactive and solutions-oriented with high attention to detail
Experience working with a CRM or ticketing system (Zendesk) preferred
Technical aptitude and/or basic understanding of HTML/CSS, SQL, JavaScript, API concepts a plus
Familiarity with AWS a plus
Ability to work autonomously in a high-paced working environment
Benefits:
Remote Work: Work from anywhere in the United States
401k: Gravyty offers up to a 4% match of your contributions.
Vacation and Holiday: Take up to 15 days of paid vacation time per year. You also take off all federally recognized holidays, your birthday and a Winter break between Christmas and New Years.
Employment type
Full-time
Job function
Customer Service
Industries
Fundraising and Education
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