New York Pilates is looking for a Customer Support Sales Manager. This role will ensure all customer and student responses will be handled in a timely manner and up to NYP standards. Reporting to the Founders of NYP, the Customer Support Sales Manager will manage a small team of part-time CX reps, come up with new and effective ideas to make processes more smooth, communicate with students before and after class, and manage and optimize students accounts and sales. This is a remote work-from-home, full-time position, and must be available to work nights and weekends, and holidays.
This position will report to our Founders as well as coordinate with other members of the NYP executive Team.
Responsibilities
Sales
Drive sales of membership packages, class packages, and private classes
Possess comprehensive knowledge of specials, membership packages, and retail offerings
Achieve or exceed sales targets, activating individual sales commissions while supporting overall departmental sales goals
Handle inquiries from prospective students, providing exceptional service and answering questions about products, prices, and availability
Negotiate contracts with prospective students and obtain deposits and balance payments
Identify sales opportunities and make recommendations to maximize revenue
Brand and Operations
Execute NYP playbooks to handle inbound and outbound messages effectively
Perform routine software reviews and updates to ensure an optimal experience for staff and students
Collaborate with Studio Managers and Sales leadership to enhance the efficiency of the customer service team
Keep accurate records of customer support discussions and collaborate with the team to improve the student experience
Identify and report any operational issues affecting the customer experience
Serve as an internal resource and expert on customer service and MindBodyOnline for Store & HQ team members
Leadership
Lead and support a team of 6 or more individuals, providing guidance, mentorship, and coaching
Responsible for the hiring, training, and development of team members
Advocate for the Inbound and Outbound Sales teams to drive efficient growth
Maintain regular meetings with sales leadership and key stakeholders to track and analyze metrics
Collaborate with Leadership to establish and maintain departmental KPIs
Stay informed about departmental and company-wide operational procedures and policies
Adapt to changes in business needs and processes seamlessly
Manage conflict confidently in high-pressure situations and demonstrate a solution-oriented mindset
Proactively identify and address difficult situations
Perform other duties as assigned
Qualifications
Bachelor's degree in Business Administration, Marketing, or related field (preferred)
2-5 years of experience leading a team, preferably in sales or customer service, with a proven track record of success
Demonstrated ability to lead and develop employees from within, fostering growth and advancement opportunities
Proven track record of achieving sales targets and providing exceptional customer service
Strong leadership, communication, and interpersonal skills
Ability to work collaboratively as a team member and engage in constructive discussions with various individuals
Ability to thrive in a fast-paced, dynamic environment
Knowledge of MindBodyOnline or similar software is a plus
If you are a proactive leader with a passion for sales, customer service, and operational excellence, we invite you to join our team as a Customer Support Sales Manager. Be part of a dynamic environment where your leadership and expertise will contribute to the success of our organization.
Perks and Benefits
We are building an A+ team with talented individuals. And we are here to help you along the way! Here are some of the great perks you get working with us!
Competitive Compensation 💸
Things we take into account when calculating the compensation are global averages per skillset, your local cost of living, your skills, and your experience. This role will be at a base salary of $66,000 to $80,000.
Paid Time Off 🏖
Our teams work hard, and we never want burnout to happen! So we are here to create a balanced environment. Just make sure you provide enough notification to your team members, so we can balance the workload of your fellow teammates, while you are away!
As a member of the NYP HQ Team, you will receive 2 weeks of approved paid vacation (80 hours) and 1 week of paid personal days (40 hours) annually. In addition, we acknowledge 5 paid holidays.
Tuition Assistance 📚
We love to keep knowledge at top of our minds, and want our employees to be empowered to learn! So we offer a quarterly stipend that can be used towards Continuing Education
$500 per quarter, up to $2,000/year. Can be used for internal Continuing Education opportunities only. You have 24 months post accrual to use this reward
Medical and 401k 🏥
NYP will payout what would be an equivalent of up to 50% contribution directly into the paychecks of employees who are eligible and choose to enroll in medical, dental, and vision benefits with NYP. As well as an option to
Free Membership⚡
Our workouts are amazing and we want you to be a part of the community at NYP. Which means taking classes! As an NYP team member, you will Unlimited complimentary NYP classes/month & 8 NYP guest passes/month (get to work out with friends!
Powered by JazzHR
zQMke0wp8f
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Internet Publishing
Referrals increase your chances of interviewing at New York Pilates by 2x