Our company works as the “middle man” for our clients - we connect them with their target audiences and generate revenue through reliable brand advertising and customer-facing interactions. Many years of success working with clients all over the country has led us to the world's leading providers of technology and communications services. Through our partnership, we have been able to foster a culture built around our principles, which define how we approach interactions with our employees, customers, and communities and affect every element of our organization.
To help maintain our high standards for an excellent customer experience, the Customer Support Representative will use their unique abilities, desire for growth, and customer service and sales skills and will be responsible for the following:
Using targeted marketing lists to identify and pursue new sales leads
Providing customers with products and solutions that help to simplify and organize their lives
Processing sales orders, order changes, installation dates, and cancellations
Providing product sales and support to customers, other Customer Support Representatives, as well as our outside sales team
Completing tasks including building marketing campaigns, attending live events, and following up on customer enrollments
Excelling in a team-based, competitive environment
Working with the account team on growth and retention of client accounts
Requirements of the Customer Support Representative:
A high school diploma or GED equivalent is required, higher education degree preferred
0 – 3 years of experience working in customer service, sales, retail, or hospitality industries
Consistently reliable transportation
Ability to communicate effectively, actively listen, and problem-solve
Ability to work well individually and in a team environment
Strong sales and closing skills and the ability to overcome objections
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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