Customer Support Representative Contractor

CUSTOMER SUPPORT REPRESENTATIVE – Contract Position

Reports to Customer Support Representative Lead

Position Description:

As a Contract Customer Support Representative, you will be focused on helping us streamline our support capabilities by working on incoming and backlogged customer support requests. The ideal candidate needs to understand the principles of customer service excellence and deliver the Coinme promise of great customer care at every encounter.

Objectives:

• Provide awesome support to customers by answering inbound customer service requests and inquiries via chat, emails, and scheduled phone calls
• Identify customer needs by asking probing questions and addressing them appropriately
• Build rapport with our customers and encourage them to return
• Track customer inquiries and measure key customer support metrics
• Track service requests and provide insights to product teams
• Identify trends of product issues

Required Knowledge, Skills, and Abilities:

These are representative, but not all-inclusive, of the knowledge, skills, and abilities required to perform this job.

Experience Requirement

• Minimum of 2 years of excellent customer service/support experience in a technology and/or financial environment

Basic Requirements

• Able to work autonomously
• Self-starter with a positive, team-oriented attitude
• Proficient in customer support via phone, chat, and email/cases
• Strong interpersonal and clear communication skills for internal and external stakeholders
• Effective time management and multitasking abilities
• Emotionally mature, patient, and adaptable in a fast-paced setting
• Genuine passion for delivering exceptional customer support
• Enthusiasm for technology and digital currency innovation
• Metrics-driven mindset with a commitment to continuous improvement
• Familiarity with Customer Support CRMs
• Competence in using G-Suite (Gmail, Google Docs, Sheets, Slides)
• Fluency in English (both written and spoken)

Preferred Requirements

• Fintech or crypto app customer support experience
• Experience working with Intercom
• Knowledge of Bitcoin and other cryptocurrencies
• Personal interest in Bitcoin or other crypto assets

Location

Fully Remote in all U.S. states except California, New York, Vermont, and Washington

This position does not require travel.

Terms

• Pay Range: $21-$24
• 40 hours a week
• Contract 3-6 months (potential extension)
• Candidates must be able to work 7:00 am PST - 3:30 pm PST (within a North America time zones PST, MST, CST, or EST).

About Coinme

At Coinme, we're large enough to make a difference but small enough for your voice to be heard. This means that we are an organization where every person matters. You are part of the success of our business and that of our customers, regardless of where you sit in our organization. A human touch in a digital world.

Digital currency can transform how we conduct business and bring new benefits to both the corporate world and consumers globally. Coinme is on a mission to help people everywhere understand and use the power of digital currencies as a delightful medium of exchange and to make digital currency accessible so that everyone has a fair and equitable chance for financial prosperity. At all levels, we're hiring to support your growth and ours – Together We Rise.

This is an opportunity for a growth-minded person to work with a fast-growing company that values our contractors and employees, commits to our customers, and builds a better financial future for everyone.

Learn more about our mission, vision, and culture at https://coinme.com/careers

Please send your application to us via LinkedIn.

Coinme is an Equal Opportunity/Affirmative Action employer. Coinme is committed to promoting a diverse, inclusive, and inventive environment with the best employees. Our mission and values guide us as we work to ensure that everyone has the opportunity to contribute to their fullest potential. We consider all qualified applicants without regard to ethnicity, race, color, ancestry, national origin, religion, creed, sex, gender, gender expression or identity, genetic information, age, physical or invisible disability, family or medical care leave, veteran status, sexual orientation, political affiliation, or any other protected status in accordance with applicable laws, regulation, and ordinances.